Customer Service Executive | Absa Bank –
📍 Location: Victoria, Seychelles
📅 Date Posted: 02 May 2025
🕒 Time Left to Apply: 11 Days
💼 Contract Type: Full-Time
💡 Industry: Banking
🔑 Job Function: Customer Service, Cash Handling
💰 Salary: Competitive compensation
💼 Join Absa Bank as a Customer Service Executive!
Are you passionate about delivering world-class customer service in a retail banking environment? Absa Bank is seeking a Customer Service Executive for their Victoria, Seychelles branch. In this role, you will be responsible for providing exceptional customer service to retail customers, managing cash transactions, and ensuring smooth ATM operations.
🏢 About Absa Bank
With over 100 years of rich history, Absa Bank is a leading financial institution in Africa. With both regional and international expertise, we are committed to empowering Africa’s tomorrow, one story at a time. A career with us provides endless opportunities for growth and development.
📋 Role Overview
As a Customer Service Executive, you will handle cash and related instruments over the counter, ensuring a seamless transaction process for retail customers. You will manage cash availability, oversee ATM operations, and support the branch in achieving exceptional performance.
🛒 Key Responsibilities
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Cash Handling & Customer Service: Dispense and receive cash, cheques, and other financial instruments over the counter.
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ATM Management: Monitor and manage ATM operations, ensuring cash availability and reporting any breakdowns.
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Lead Generation & Sales Support: Participate in branch sales initiatives and contribute to achieving sales and service targets.
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Customer Query Resolution: Own and resolve customer queries and complaints in a timely manner.
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Cross-Selling: Identify and cross-sell appropriate products based on customer needs.
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Cash Repatriation & Security: Manage the cash movement process to and from the Central Bank, ensuring cash is accurately handled.
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Documentation & Compliance: Ensure that transaction documentation is completed accurately and complies with the bank’s procedures.
✅ Qualifications and Experience
Minimum Requirements:
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Further Education and Training Certificate (FETC): Business, Commerce, and Management Studies or related field.
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Experience: At least 1-2 years of experience in a similar role.
Key Skills:
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Excellent organizational, communication, and interpersonal skills
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Strong numeracy and cash-counting techniques
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Knowledge of relevant banking procedures, including KYC, money laundering, and customer service standards
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Ability to handle cash management and treasury operations
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Strong customer focus with tact and diplomacy
💼 What Absa Offers
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Professional Development: Access to Absa’s Career Development Portal for career progression and guidance.
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Team Collaboration: Join a dynamic team committed to delivering high-quality service and performance.
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Competitive Salary & Benefits: Comprehensive compensation package.
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Growth Opportunities: Be part of Absa’s exciting growth journey with prospects for advancement.
⚖️ Equal Opportunity Statement
Absa Bank is an equal opportunity employer, committed to diversity and inclusion. In compliance with the Employment Equity Act, preference will be given to suitable candidates from designated groups.
📩 How to Apply
To apply for this exciting opportunity, please visit Absa’s Careers Portal or submit your application via the link provided. Applications close on 14 May 2025. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.
🔍 Explore More Opportunities
For more roles in retail banking, customer service, and finance, visit:
🌐 jobsandcareeropportunities.co.za – Your source for top career opportunities.
