Position: Call Centre Agent (x9)
Location: Pretoria
Reference Number: T10000200
Employment Type: Fixed Term Contract (5 Years)
Salary: Market Related
Job Purpose
To handle customer calls in line with Call Centre specifications, ensuring efficient assistance, advice, and resolution of queries related to CIPC products, services, processes, and procedures.
Key Performance Areas
- Customer Interaction
- Receive and respond to inbound customer calls efficiently and effectively.
- Provide assistance, advice, and information on CIPC products and services.
- Query Resolution
- Strive for first-call resolution by determining and resolving customer requests and queries.
- Call Documentation
- Accurately record all calls and customer interactions as per prescribed guidelines.
- Customer Feedback
- Ensure timely and appropriate feedback to customers.
- Performance Contribution
- Contribute to organizational performance improvements by adhering to Call Centre standards.
Minimum Requirements
Education/Training
- A three-year Diploma/National Diploma/B Degree/Advanced Diploma in:
- Call or Contact Centre Management
- Communications / Marketing Management
- Business Management
- Call Centre Certificate (advantageous).
Work Experience
- 1-2 years’ Call Centre experience in a customer service or query resolution role.
Additional Information
- Background verification, including criminal record and citizenship checks, will be conducted.
- Foreign qualifications must be evaluated by the South African Qualifications Authority (SAQA).
- Preference will be given to candidates in line with CIPC’s Employment Equity Plan.
Closing Date: 24 January 2025
Contact for Assistance:
CIPC Recruitment Office: 087 743 7074 / 7075 / 7179
How to Apply
Applications must be submitted online.
For further details or to apply, visit:
CIPC Current Opportunities
Important Notes
- Only shortlisted candidates will be contacted.
- If no response is received within two months of the closing date, consider your application unsuccessful.
- CIPC reserves the right not to fill this position.
Take the next step in your career! Apply today and join a dynamic team in serving customers with excellence
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