Shop Assistant

admin

5 months ago

Shop Assistant – Toys R Us and Babies R Us | Nelspruit, Mpumalanga

Company: Toys R Us and Babies R Us South Africa
Location: Nelspruit, Mpumalanga
Job Type: Permanent
Experience Level: Entry Level
Industry: Retail – Sales and Operations
Date Posted: 20 May 2025
Application Deadline: 20 June 2025

About the Company

Toys R Us and Babies R Us South Africa are part of a globally recognized retail group with a strong presence across Southern Africa. Known as the “World’s Greatest Toy Stores,” the brand currently operates over 60 stores, including locations in Namibia, Botswana, and Zambia, along with a fast-growing online platform. The company is dedicated to bringing joy and value to families by offering a broad selection of toys, baby products, and engaging in-store experiences for children and parents alike.

If you’re passionate about retail, thrive on customer interaction, and want to work with an enthusiastic and family-focused team, the Shop Assistant role in Nelspruit is a perfect opportunity to start or grow your retail career.

Role Overview

As a Shop Assistant, your primary goal will be to contribute to a vibrant and customer-friendly retail environment. You will assist in achieving sales targets, offer expert product knowledge, and ensure each customer enjoys a memorable shopping experience. You will work closely with management and your teammates to maintain store standards, support promotional campaigns, and safeguard company assets.

Key Responsibilities

Deliver exceptional customer service by creating a welcoming and helpful store atmosphere
Understand and respond to each customer’s unique shopping needs with care and product expertise
Assist customers by offering product demonstrations, price information, and guidance on features and warranties
Contribute to the achievement of store sales targets through active selling and up-selling techniques
Ensure products are properly priced, displayed, and promoted as per merchandising guidelines
Prepare and implement promotional displays, including seasonal and advertised campaigns
Maintain clean and well-organized shelves and sales floors in line with company housekeeping standards
Accurately report fast and slow-selling items to store management to optimize stock performance
Participate in stock counts, stock takes, and stock rotation to maintain accurate inventory
Minimize losses by adhering to stock control procedures and identifying shrinkage risks
Handle telephone inquiries and in-store assistance in a prompt and courteous manner
Support the store team by executing duties as assigned by supervisors and management

Qualifications and Experience

A Matric Certificate (Grade 12) is essential
Minimum 6 months of retail experience, preferably in a sales or customer-facing role
Must have own or reliable transport and be able to work shifts, weekends, and public holidays
A keen interest in toys, children’s products, and customer care will be advantageous

Key Competencies

Strong interpersonal and communication skills
High energy, enthusiasm, and motivation to meet sales goals
Ability to work in a fast-paced environment while maintaining attention to detail
Strong time management and organizational abilities
A proactive approach to teamwork and customer engagement
Sales-driven mindset with a focus on delivering value to customers

What the Company Offers

A supportive and friendly working environment focused on growth and learning
Competitive salary and potential for bonuses based on store performance
Staff training and continuous development opportunities
Long-term career prospects within one of South Africa’s most recognizable retail brands
Exposure to a fun, dynamic, and family-friendly retail culture

Equal Opportunity Statement

Toys R Us and Babies R Us South Africa is an equal opportunity employer that values diversity and inclusion. The company welcomes applications from individuals of all backgrounds and is committed to providing a fair recruitment process.

How to Apply

To apply, submit your application before 20 June 2025. You can apply directly through the Toys R Us career portal or browse more job listings on JobsandCareerOpportunities.co.za.