Job Title: Customer Service Agent
Company: Ignition Group
Location: Umhlanga
Job Ref #: RD-DBN-83
Industry: Telecommunications
Job Type: Temp
Positions Available: 1
Job Description
Are you passionate about customers and have strong interpersonal skills? Do you enjoy problem-solving and helping others? As a Customer Service Agent, you will provide top-tier service to customers, handling their queries and concerns with professionalism and courtesy. The role is all about enhancing the customer experience and ensuring satisfaction through exceptional support.
Key Responsibilities
Query Resolution
- Enhance the customer experience by resolving queries promptly.
- Take inbound calls regarding sales, product queries, and complaints, assisting customers with their requests.
- Offer solutions aimed at retaining customers and initiate corrective actions when necessary.
Reporting
- Provide accurate feedback on issues arising from inbound calls, ensuring resolution within service level agreements (SLAs).
- Assist Team Leaders with various daily reports.
- Analyze data and report on trends and anomalies within business segments.
Escalations
- Liaise with service providers, networks, and third parties on escalated queries to ensure resolution within the agreed time frames.
Job Requirements
Are you the right fit for this role?
- Education: Matric qualification
- Experience: Minimum of 1-year customer care experience in an inbound call centre or customer care environment
- Skills:
- Great communication and listening skills
- Attention to detail in administration
- Proficiency in MS Excel and Word
- Broadband experience (FLTE)
Apply Now!
If you are excited about delivering excellent customer service and helping others, apply now and join the Ignition Group team!
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