Sales Consultant – Inbound X6

Sales Consultant – Inbound

Company: 1Life Insurance
Location: Gauteng
Date Posted: 2024/10/10
Job Type: Permanent
Positions Available: 6
Salary: Negotiable
Job Reference Number: TGS-1706

About the Company

1Life is a licensed life insurer aiming to transform and enhance the South African life insurance landscape by delivering customer-centric, service-oriented, and educational solutions. 1Life is a wholly owned subsidiary of Clientele Limited.

Job Description

As an Inbound Sales Consultant, you will engage with customers through telephone calls to foster relationships, assess their needs, and present suitable product solutions. The role involves customer relationship management, selling relevant products, and ensuring operational compliance.

Key Responsibilities:

• Customer Relationships Development: Engage with allocated customers via telephone to develop new relationships or as the first point of contact.
• Customer Needs Clarification: Set clear objectives for each call, present material, and ask relevant questions to assess the customer’s interest and identify areas needing further information.
• Sell Customer Propositions: Identify products/services that meet the customer’s needs, explain the benefits, and influence the customer to make a purchase.
• Operational Compliance: Adhere to company policies, procedures, and regulatory requirements.
• CRM Data Management: Record relevant information in the CRM system after each customer interaction to maintain quality data and schedule callbacks.
• Performance Management: Prioritize tasks to meet quality and timeliness standards, and use performance management systems to improve efficiency.
• Sales Opportunities Creation: Identify potential customers through information, referrals, and recommendations from existing clients.

Behavioral Competencies:

• Customer Focus: Build strong customer relationships and provide customer-centric solutions.
• Instills Trust: Maintain integrity, honesty, and authenticity in customer interactions.
• Ensures Accountability: Take responsibility for personal performance and deliver on commitments.
• Persuades: Use compelling arguments and evidence to gain support and commitment.
• Resilience: Maintain productivity and a positive attitude even in challenging situations.
• Effective Communication: Deliver clear communication, considering the unique needs of different audiences.
• Plans and Aligns: Organize work to meet goals and deadlines efficiently.
• Manages Conflict: Handle conflict situations tactfully and professionally.
• Manages Complexity: Analyze complex information to solve problems effectively.
• Action-Oriented: Take on challenges with urgency and enthusiasm.
• Drives Results: Consistently achieve results, even in tough circumstances.

Job Requirements

• Education:
  • Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
  • Regulatory Exam 5 (Essential)
  • Wealth Management Qualification (Advantageous)
• Experience:
  • Minimum of 2 years of telephonic sales experience (Essential)

Tools:

• Avaya telephone system

General Information

Candidates must ensure that their qualifications are SAQA Accredited, and 1Life Insurance will verify relevant qualifications or accreditation. All applicants must meet the Financial Sector Conduct Authority (FSCA) competency requirements for the role.

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This role provides an excellent opportunity to join a dynamic team, focused on building relationships and offering life-changing insurance solutions to customers through inbound sales. If you are results-driven and passionate about customer service, this position is for you.