Location: Johannesburg, Gauteng, South Africa
Brand: DHL Express
Job Type: Permanent / Full‑time
Department: Finance & Credit Control / Accounts Receivable (OTC)
Closing Date: Not specified (posted around 22 July 2025; apply soon)
Reference Number: 25005J2
Join DHL Express as a Query Handling Administrator, where you’ll manage and resolve customer billing and credit-related inquiries efficiently. You will play a vital part in ensuring accurate collections, operational compliance, and top-tier customer service within a global logistics leader.
Minimum Requirements
- Post-matric qualification in finance or a related field; Matric (NQF Level 4) minimum
- 1 to 3 years of relevant experience—preferably in DHL Express or logistics environment
- Strong verbal and written communication skills in business English
- Previous call center experience with a strong customer service focus
Key Competencies
- High attention to detail and accuracy in data management
- Customer-oriented with professional service delivery
- Problem-solving mindset with root cause analysis abilities
- Strong Microsoft Office and ERP system proficiency (SAP preferred)
- Ability to prioritize, organize, and manage volume in a fast-paced environment
Key Responsibilities
- Handle customer queries via calls and email, ensuring adherence to service standards
- Log all queries accurately in the ERP system and encourage the use of self-service tools
- Perform root cause analysis to resolve billing and credit issues effectively
- Process billing adjustments and invoice corrections as required
- Escalate unresolved or complex queries to senior agents or supervisors
- Support OTC/accounts receivable teams in dispute resolution and collection tasks
- Collaborate across departments such as EXB Billing, Customer Service, Operations, and Sales for integrated issue resolution
Why Join DHL?
DHL Express is recognized as the world’s most international logistics company, operating in over 220 countries. Join the team to be part of a global network that values professionalism, innovation, and customer-centric performance. This role offers the opportunity to grow within a structured and dynamic credit & collections environment.
How to Apply
Submit your application via the DHL careers portal:
Apply for Query Handling Administrator – Johannesburg
Applications are accepted as long as the position remains open; it’s advisable to apply promptly.
Explore More Job Opportunities:
Be part of a global logistics powerhouse—step into the Query Handling Administrator role at DHL and contribute to exceptional financial service delivery. Apply today!
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