Company: Mediterranean Shipping Company (T/A MSC)
Location: Foreshore, Cape Town
Job Type: Permanent, Full Time
Date Posted: 8 July 2025
Application Closing Date: 31 July 2025
About the Company
MSC – Mediterranean Shipping Company is a global leader in international shipping and logistics. With a strong presence across over 150 countries and a fleet of more than 700 vessels, MSC is known for its commitment to innovation, efficiency, and exceptional service in the container shipping industry.
The company plays a critical role in connecting global economies and supporting the international movement of goods. MSC South Africa, with its office based in Cape Town, is seeking an experienced and diligent Export Freight Clerk to join its Export Freight Department.
Role Overview
As an Export Freight Clerk, you will support MSC’s export operations by ensuring accurate, timely, and compliant processing of shipping instructions, manifesting bookings, and communicating with clients. You’ll work closely with clients, internal teams, and freight data systems to manage documentation processes, troubleshoot discrepancies, and maintain workflow accuracy.
This role is ideal for candidates with previous experience in shipping or freight forwarding who are methodical, detail-oriented, and capable of managing high workloads during seasonal peaks.
Key Responsibilities
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Receive and process shipping instructions (SIs) timeously for all bookings
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Liaise with clients to obtain outstanding or corrected shipping documentation
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Verify that all shipping instructions meet local and international regulatory standards
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Perform comprehensive checks against the Agency System and SI before submitting for manifesting
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Ensure all bookings are accurately manifested and that the Booking Mismatch Report is cleared before the DTX transmission
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Communicate directly with clients for any discrepancies or required amendments
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Issue draft Bills of Lading to clients post-manifesting and ensure changes are promptly updated
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Submit amended copies to the Data Capture Clerk and issue final drafts once changes are captured
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Resolve documentation-related queries in collaboration with internal and external stakeholders
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Execute any other reasonable administrative or operational instructions given by the department manager
Qualifications and Experience
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Proven work experience in freight forwarding, shipping, or logistics
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Familiarity with shipping documentation protocols, customs procedures, and freight system interfaces
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Matric (Grade 12) required; further certifications in freight forwarding or logistics are advantageous
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Strong attention to detail and the ability to manage document-heavy processes
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Experience handling peak season volumes, with a willingness to work overtime when required
Skills and Competencies
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Excellent communication skills, both written and verbal
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High level of accuracy and a methodical approach to tasks
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Strong administrative skills and ability to multitask
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Problem-solving orientation and ability to work under pressure
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Customer-service mindset with the ability to liaise professionally with clients
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Familiarity with freight booking platforms and shipping instruction systems
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Ability to follow SOPs and internal documentation control processes
What the Company Offers
MSC offers a professional and structured working environment within a globally respected organisation. Employees benefit from industry-specific training, exposure to international freight operations, and opportunities for growth within the maritime and logistics sector.
This position presents the chance to develop your career within a reputable company that values efficiency, accuracy, and customer satisfaction at every level of operation.
Equal Opportunity Statement
Mediterranean Shipping Company is committed to diversity and equal opportunity. All qualified candidates, regardless of gender, race, or background, are encouraged to apply. The company ensures non-discriminatory hiring processes aligned with South Africa’s Employment Equity guidelines.
How to Apply
Interested candidates must submit a detailed CV outlining their relevant experience in freight forwarding and documentation. Highlight your exposure to shipping systems, handling of manifesting processes, and ability to manage seasonal peaks. Applications will close on 31 July 2025, and only shortlisted applicants will be contacted.
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