Receptionist – ANEW Hotel Roodepoort | Front of House Jobs in Gauteng, Johannesburg

Job Title: Receptionist
Location: Johannesburg, Gauteng, South Africa
Company: ANEW Hotel Roodepoort
Job Type: Permanent | Full-Time
Department: Front of House
Education Requirement: Grade 12 or National Certificate (Tertiary qualification in Hospitality or Tourism Management is an advantage)
Closing Date: 25 July 2025
Reference Number: AHR250526-1

Launch Your Career as a Receptionist at ANEW Hotel Roodepoort

Are you a polished, customer-focused professional with strong communication skills and a passion for hospitality? ANEW Hotel Roodepoort is seeking an experienced Receptionist to deliver exceptional guest services, ensuring seamless check-ins and check-outs while maintaining a warm and efficient front desk environment.

This is an exciting opportunity for a motivated individual ready to contribute to the success of a dynamic hotel group based in Johannesburg, Gauteng.

About ANEW Hotel Roodepoort

Located in the bustling area of Roodepoort, Johannesburg, ANEW Hotel Roodepoort is part of the renowned ANEW Hotels & Resorts group, dedicated to providing excellent accommodation and superior guest experiences. Our hotel is committed to operational excellence, high standards of customer care, and a professional work environment.

Role Overview: Receptionist

As a Receptionist, you will be the first point of contact for guests, ensuring every visitor experiences a friendly and efficient welcome. You will handle all reception procedures including accurate registration, reservations, check-ins, and check-outs, while supporting the Front Office management team.

Minimum Requirements

• Minimum of 1 year Reception experience in a hotel or hospitality environment

• Tertiary qualification in Hospitality or Tourism Management (desirable)

• Proficient in Microsoft Office Suite

• Extensive knowledge and experience using Opera Property Management System

• Bilingual communication skills are an advantage

• Strong organisational, motivational, and accountability skills

• Impeccable verbal and written communication skills

• Professional appearance, grooming, and body language at all times

Key Duties and Responsibilities

Guest Reception and Service

• Greet guests politely and professionally to create a warm and welcoming atmosphere

• Assist guests with the check-in and check-out process efficiently and accurately

• Ensure guest registration forms are completed correctly, and reservation information is updated

• Maintain guest profiles and records, including nationality and payment details

• Handle guest inquiries, requests, and complaints promptly and professionally

Front Office Operations

• Support Front Office Management and supervisors with daily reception procedures

• Use the Opera system to manage reservations, transactions, and guest profiles

• Maintain tidiness and orderliness of the Front Office area, ensuring all correspondence and registration documents are properly secured

• Adhere to all hotel policies and procedures to ensure smooth operation and compliance

Communication and Professionalism

• Maintain exceptional grooming, posture, and body language at all times

• Demonstrate excellent interpersonal skills when interacting with guests and colleagues

• Collaborate effectively with other departments to enhance guest experience

• Provide accurate and clear communication to guests regarding hotel services and facilities

Why Work at ANEW Hotel Roodepoort?

• Join a respected hotel group offering career growth and professional development

• Work in a supportive and team-oriented environment

• Opportunity to enhance your skills in a leading hospitality group

• Competitive salary and benefits package aligned with the industry standards

Equal Opportunity Employer

ANEW Hotel Roodepoort is committed to promoting diversity and equal opportunity in the workplace. We encourage applications from all suitably qualified individuals regardless of race, gender, or background.

How to Apply

If you meet the above requirements and are ready to advance your hospitality career as a Receptionist, apply today and become part of the ANEW Hotels & Resorts family.

Closing Date: 25 July 2025

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