Receptionist – ANEW Hotel Hilton | Front of House Jobs in KwaZulu-Natal, Pietermaritzburg

Job Title: Receptionist
Location: Pietermaritzburg, KwaZulu-Natal, South Africa
Company: ANEW Hotel Hilton
Job Type: Permanent | Full-Time
Department: Front of House
Minimum Education Level: Grade 12 or National Certificate (Hospitality/Tourism Management qualification is an advantage)
Closing Date: 13 July 2025
Reference Number: AHR250514-1

Start Your Career at ANEW Hotel Hilton as a Receptionist – The Friendly Face Our Guests Trust

ANEW Hotel Hilton is seeking a polished, efficient, and guest-oriented Receptionist to provide excellent front desk service. You will be responsible for ensuring smooth, accurate check-in and check-out processes, handling reservations, and creating a welcoming atmosphere for guests.

This role is ideal for someone with hospitality experience, strong communication skills, and a positive attitude. The successful candidate will be based in KwaZulu-Natal, Pietermaritzburg.

About ANEW Hotel Hilton

ANEW Hotels & Resorts is a leading hospitality group offering career opportunities in dynamic environments across South Africa. ANEW Hotel Hilton is committed to delivering outstanding guest experiences and maintaining a professional work culture.

Minimum Requirements

• Approximately 1 year experience as a Receptionist in the hospitality industry

• Tertiary qualification in Hospitality or Tourism Management is advantageous

• Proficient in Microsoft Office Suite

• Extensive experience with Opera Property Management System

• Bilingual communication skills preferred

• Accountable, innovative, and a strong motivator

• Excellent verbal and written communication skills

• Impeccable grooming, posture, and professional body language

Key Duties and Responsibilities

Guest Services

• Assist Front Office Management and supervisors in executing reception procedures using appropriate hotel systems

• Welcome guests warmly, providing polite, friendly, and efficient service

• Ensure guest registration forms are completed accurately and updated in the reservation system

• Maintain guest profiles including nationality statistics and guarantee payments according to hotel policies

Front Office Management

• Familiarize yourself thoroughly with all hotel and company policies and ensure compliance

• Maintain tidiness and orderliness in the Front Office area, ensuring safekeeping of all correspondence and registration documents

• Process guest reservations and transactions accurately to contribute to the hotel’s operational success

Professionalism

• Maintain a high standard of grooming, posture, and body language at all times

• Communicate clearly and professionally with guests and team members

• Demonstrate accountability and innovation in daily responsibilities

Why Work at ANEW Hotel Hilton?

• Be part of a respected hotel group known for growth and development opportunities

• Work in a fast-paced, professional hospitality environment

• Competitive remuneration package aligned with industry standards

• Opportunity to build a strong career in front office and hospitality management

Equal Opportunity Statement

ANEW Hotel Hilton is an equal opportunity employer welcoming applications from candidates of diverse backgrounds to support a culture of inclusivity and fairness.

How to Apply

Ready to become the welcoming face at ANEW Hotel Hilton? Submit your application before 13 July 2025.

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