Receptionist – ANEW Hotel Hilton | Front of House Jobs in KwaZulu-Natal, Pietermaritzburg
Job Title: Receptionist
Location: Pietermaritzburg, KwaZulu-Natal, South Africa
Company: ANEW Hotel Hilton
Job Type: Permanent | Full-Time
Department: Front of House
Minimum Education Level: Grade 12 or National Certificate (Hospitality/Tourism Management qualification is an advantage)
Closing Date: 13 July 2025
Reference Number: AHR250514-1
Start Your Career at ANEW Hotel Hilton as a Receptionist – The Friendly Face Our Guests Trust
ANEW Hotel Hilton is seeking a polished, efficient, and guest-oriented Receptionist to provide excellent front desk service. You will be responsible for ensuring smooth, accurate check-in and check-out processes, handling reservations, and creating a welcoming atmosphere for guests.
This role is ideal for someone with hospitality experience, strong communication skills, and a positive attitude. The successful candidate will be based in KwaZulu-Natal, Pietermaritzburg.
About ANEW Hotel Hilton
ANEW Hotels & Resorts is a leading hospitality group offering career opportunities in dynamic environments across South Africa. ANEW Hotel Hilton is committed to delivering outstanding guest experiences and maintaining a professional work culture.
Minimum Requirements
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Approximately 1 year experience as a Receptionist in the hospitality industry
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Tertiary qualification in Hospitality or Tourism Management is advantageous
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Proficient in Microsoft Office Suite
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Extensive experience with Opera Property Management System
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Bilingual communication skills preferred
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Accountable, innovative, and a strong motivator
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Excellent verbal and written communication skills
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Impeccable grooming, posture, and professional body language
Key Duties and Responsibilities
Guest Services
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Assist Front Office Management and supervisors in executing reception procedures using appropriate hotel systems
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Welcome guests warmly, providing polite, friendly, and efficient service
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Ensure guest registration forms are completed accurately and updated in the reservation system
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Maintain guest profiles including nationality statistics and guarantee payments according to hotel policies
Front Office Management
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Familiarize yourself thoroughly with all hotel and company policies and ensure compliance
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Maintain tidiness and orderliness in the Front Office area, ensuring safekeeping of all correspondence and registration documents
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Process guest reservations and transactions accurately to contribute to the hotel’s operational success
Professionalism
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Maintain a high standard of grooming, posture, and body language at all times
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Communicate clearly and professionally with guests and team members
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Demonstrate accountability and innovation in daily responsibilities
Why Work at ANEW Hotel Hilton?
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Be part of a respected hotel group known for growth and development opportunities
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Work in a fast-paced, professional hospitality environment
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Competitive remuneration package aligned with industry standards
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Opportunity to build a strong career in front office and hospitality management
Equal Opportunity Statement
ANEW Hotel Hilton is an equal opportunity employer welcoming applications from candidates of diverse backgrounds to support a culture of inclusivity and fairness.
How to Apply
Ready to become the welcoming face at ANEW Hotel Hilton? Submit your application before 13 July 2025.
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