Food and Beverage Manager – ANEW Hotel Hluhluwe | Hospitality Management Jobs in KwaZulu-Natal

Job Title: Food and Beverage Manager
Location: Hluhluwe, KwaZulu-Natal, South Africa
Company: ANEW Hotel Hluhluwe
Job Type: Permanent | Full-Time
Department: Food and Beverage | Hospitality Management
Education Level: Matric (Essential) | Hospitality Certificate or Diploma (Advantageous)
Closing Date: 03 August 2025
Reference Number: AHR250604-1

Shape Exceptional Guest Experiences – Join the ANEW Hotels & Resorts Team

If you are an experienced hospitality professional with a passion for food, beverage, and outstanding customer service, this is your opportunity to lead and grow within one of South Africa’s most trusted hotel brands. ANEW Hotel Hluhluwe, part of the rapidly expanding ANEW Hotels & Resorts, is searching for a dynamic Food and Beverage Manager to join its leadership team in KwaZulu-Natal.

Located in the heart of Hluhluwe, a region famous for its wildlife reserves and natural beauty, ANEW Hotel Hluhluwe offers exceptional accommodation, dining, and event facilities for both leisure and business travellers. This is your chance to work in an inspiring environment where your expertise in food and beverage operations will directly impact the hotel’s success.

About the Role: Food and Beverage Manager

As the Food and Beverage Manager, you will be responsible for overseeing the entire food and beverage department, ensuring the delivery of exceptional service, operational excellence, and profitability. You will lead a team that strives to exceed guest expectations, ensuring every dining experience reflects the high standards of ANEW Hotels & Resorts.

This is a senior-level, hands-on role that requires excellent leadership, operational, and financial management skills. The ideal candidate will be customer-focused, organised, and driven to maintain the hotel’s reputation for outstanding service.

Minimum Requirements

• Matric / Grade 12 (Essential)

• A recognised Hospitality Management Certificate or Diploma (Advantageous)

• Minimum of 5 years’ experience within the hospitality industry, specifically in a 4-star property

• At least 18 months of management or supervisory experience in food and beverage operations

• Proven ability to manage staff, maintain high service standards, and control costs

• Strong knowledge of food and beverage operations, guest service excellence, and financial performance management

• Working knowledge of Opera and Micros, particularly Point of Sale (POS) systems

• High level of numeracy, organisational skills, and attention to detail

• Excellent communication skills in English; proficiency in IsiZulu and/or IsiXhosa will be advantageous

• Strong time management skills and the ability to work under pressure

• Ability to work independently and lead a team effectively

• A high degree of self-motivation, ambition, and a passion for the hospitality industry

Key Responsibilities

Operational Leadership and Financial Performance

• Fully accountable for achieving the budgeted revenue and profit targets for the food and beverage outlets

• Drive revenue growth while ensuring long-term sustainability of the department

• Implement cost control measures to optimise profitability without compromising service quality

• Ensure food and beverage offerings meet and exceed guest expectations and industry standards

• Maintain operational efficiency across all outlets, including restaurants, bars, room service, and conference facilities

Guest Satisfaction and Service Excellence

• Maintain high levels of guest satisfaction through exceptional service and quality control

• Resolve guest complaints effectively and ensure feedback is actioned to enhance future experiences

• Ensure food and beverage staff are well-trained, professional, and deliver consistent service

• Collaborate with other hotel departments to ensure seamless service delivery and memorable guest experiences

Staff Management and Development

• Oversee staffing levels to ensure operational needs are met while managing costs

• Provide leadership, motivation, and direction to all food and beverage team members

• Conduct regular training and development to maintain high service standards

• Foster a positive work environment that promotes teamwork, accountability, and professional growth

Stock Control, Reporting, and Systems Management

• Oversee the management of stock levels, including ordering, receiving, storage, and inventory control

• Ensure adherence to hotel policies for stock rotation, quality checks, and waste management

• Prepare and submit accurate reports related to food and beverage operations, revenue, and stock

• Utilise Opera, Micros, and other hotel systems effectively to ensure accurate billing and reporting

Brand Standards and Compliance

• Uphold the ANEW Hotels & Resorts brand standards across all food and beverage outlets

• Ensure compliance with health, safety, and hygiene regulations

• Maintain a high standard of cleanliness, presentation, and operational efficiency at all times

• Participate in regular audits and implement corrective actions where necessary

Why Join ANEW Hotel Hluhluwe

• Opportunity to work with a leading South African hotel group committed to employee growth and development

• Lead a vital department in a renowned hospitality property located in a scenic and sought-after region

• Competitive remuneration package

• Ongoing training and development opportunities to grow your hospitality management career

• Be part of a professional, supportive, and dynamic team that values service excellence and innovation

Equal Opportunity Employer

ANEW Hotel Hluhluwe is an equal opportunity employer that celebrates diversity and promotes inclusion in the workplace. We encourage applications from candidates of all backgrounds, provided they meet the job requirements.

How to Apply

If you are a results-driven hospitality professional with proven food and beverage management experience, apply now and take your career to the next level with ANEW Hotels & Resorts.

Closing Date for Applications: 03 August 2025

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