WORKPLACE COORDINATOR

14/06/2025 admin TSEBO JOBS 0

WORKPLACE COORDINATOR – TSEBO FACILITIES SOLUTIONS | CAPE TOWN, WESTERN CAPE

Job Title: Workplace Coordinator
Company: Tsebo Facilities Solutions
Location: Cape Town, Western Cape, South Africa
Job Type: Permanent
Reference Number: TSE250606-6
Closing Date: 15 June 2025

ABOUT THE COMPANY

Tsebo Solutions Group is one of Africa’s leading Integrated Workplace Management Solutions providers, offering smart, scalable services to reduce risk, streamline operations, and increase productivity for clients across sectors. Operating in areas such as Facilities Management, Engineering, Catering, Cleaning and Hygiene, Pest Control, and Remote Camp Services, Tsebo has built a reputation on its commitment to operational excellence and people development.

The Tsebo Facilities Solutions (TFS) division is currently looking for a Workplace Coordinator to be based in Cape Town, delivering top-tier client-facing workplace support services aligned with Tsebo’s master service agreement.

ROLE OVERVIEW

As the Workplace Coordinator, your role will be to provide professional and courteous front-of-house, meeting room, and porterage services, ensuring smooth day-to-day operations within client-facing environments. You will be the go-to liaison for meeting room readiness, client interactions, and on-site coordination to uphold Tsebo’s high service delivery standards.

This position is ideal for individuals with a background in hospitality, concierge services, or facilities coordination, looking to bring their customer-centric expertise into a corporate workplace setting.

KEY RESPONSIBILITIES

Operational Delivery

  • Manage visitor arrivals and pre-bookings for the day; ensure smooth meet-and-greet functions

  • Confirm and accommodate special guest or event requirements

  • Ensure technical readiness of all meeting rooms (AV setup, in-room equipment tests)

  • Coordinate with catering and housekeeping teams to ensure meeting rooms meet food, beverage, and cleanliness standards

  • Ensure whiteboards, markers, erasers, and other meeting tools are prepared

  • Tidy rooms post-meetings, realign chairs and tables, and reset for next use

  • Log all maintenance and technical faults with the Helpdesk promptly

  • Report lost property to security and handle escalated complaints or feedback appropriately

  • Maintain proactive room booking management, planning at least 48 hours ahead

Customer Focus

  • Act as the main point of contact for workplace-related inquiries

  • Provide support with travel arrangements, restaurant bookings, message handling, and venue logistics

  • Resolve all client concerns efficiently or escalate as necessary

  • Foster a customer-first culture, reinforcing Tsebo and EY’s service values

  • Identify service improvement opportunities and provide suggestions aligned with workplace management frameworks

  • Maintain high-level professionalism, including dress code, attitude, and client etiquette

Reporting and Compliance

  • Keep checklists for meeting rooms updated and accurate

  • Submit daily visitor interaction logs and note potential improvement areas

  • Adhere to Tsebo’s Safety, Health, Environmental and Quality (SHEQ) policies

  • Ensure ethical and professional conduct that reflects well on Tsebo and the client

Corporate Citizenship and Support

  • Actively contribute to Tsebo and client (EY) brand visibility and service reputation

  • Handle tasks outside the scope of the initial job description when required

  • Commit to continuous performance improvement and take ownership of deliverables

  • Be flexible in assisting across floors or departments during high-demand periods

REQUIRED SKILLS AND COMPETENCIES

  • Advanced skills in MS Office Suite (Word, Excel, Outlook)

  • Experience in facilities coordination, concierge, or hospitality settings

  • Understanding of equipment and materials used in facilities operations

  • Strong time management and multitasking skills

  • Excellent communication (verbal and written) and interpersonal abilities

  • Customer-oriented mindset with attention to detail

  • Familiarity with hospitality and front-of-house industry standards

  • Language proficiency in English; multilingual abilities are an advantage

QUALIFICATIONS AND EXPERIENCE

  • Grade 12 (Matric) – non-negotiable

  • Tertiary certificate or diploma in Hospitality or Customer Service is an advantage

  • 2-3 years of experience in a front desk, hotel, gaming, or client service role

  • Proven experience in managing meeting room services or office support coordination

  • Sound understanding of corporate client environments and expectations

WHAT THE COMPANY OFFERS

  • A chance to work in a dynamic, high-profile client setting (EY)

  • Inclusion in a team focused on service excellence, professionalism, and delivery

  • Ongoing support and career development opportunities within Tsebo

  • Exposure to cutting-edge facilities management solutions

  • An opportunity to play a critical role in client satisfaction and workplace efficiency

EQUAL OPPORTUNITY STATEMENT

Tsebo Solutions Group is an equal opportunity employer, committed to empowerment and transformation. Applications from candidates who meet the company’s Employment Equity goals are encouraged.

HOW TO APPLY

Submit your application before 15 June 2025 via the Tsebo Careers Portal. Ensure your CV reflects your relevant front-of-house, hospitality, or customer service experience.

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