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CALL CENTRE AGENT

CALL CENTRE AGENT – TSEBO FACILITIES SOLUTIONS | RUSTENBURG, NORTH-WEST

Job Title: Call Centre Agent
Company: Tsebo Facilities Solutions
Location: Rustenburg, North-West, South Africa
Job Type: Talent Pool (Future Consideration)
Reference Number: TSE250611-10
Closing Date: 11 July 2025

ABOUT THE COMPANY

Tsebo Solutions Group is a continental leader in Integrated Workplace Management Solutions, operating in multiple sectors such as facilities management, engineering, catering, energy, and hygiene. Its dedicated division, Tsebo Facilities Solutions (TFS), provides streamlined facilities support services across South Africa.

TFS is building a Talent Pool for future opportunities for skilled Call Centre Agents in Rustenburg. This role is ideal for customer-focused professionals eager to join a top-tier facilities management environment and contribute to smooth service delivery and support operations.

ROLE OVERVIEW

As a Call Centre Agent, you will be the primary point of contact for internal and external clients, ensuring fast and accurate logging of calls, maintaining service levels, and providing exceptional customer care. In addition to client interaction, the role includes financial administration support, ensuring accurate documentation and invoice handling, and maintaining supplier records.

This is a hybrid position combining call centre responsibilities and financial admin functions, all while upholding Tsebo’s service level agreements and performance standards.

KEY RESPONSIBILITIES

Helpdesk Management

Client Support & Service Delivery

Reporting & Documentation

Supplier & Financial Administration

Compliance & SHEQ Standards

REQUIRED SKILLS AND COMPETENCIES

QUALIFICATIONS AND EXPERIENCE

WHAT THE COMPANY OFFERS

EQUAL OPPORTUNITY STATEMENT

Tsebo Solutions Group is an equal opportunity employer committed to diversity and transformation. Applications from candidates aligned with Tsebo’s Employment Equity objectives are encouraged.

HOW TO APPLY

To be considered for future opportunities as a Call Centre Agent in Rustenburg, apply online via Tsebo’s official careers page before 11 July 2025. Make sure your CV reflects your customer service experience, financial administrative skills, and system knowledge.

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