Customer Service Representative | Mango5 – Airport Industria, Cape Town
Job Title: Customer Service Representative
Company: Mango5
Location: Airport Industria, Cape Town, South Africa
Job Category: Call Centre
Contract Type: Permanent
Positions Available: 10
Posting Date: 9 May 2025
Requisition ID: SGE001
Application Closing Date: Not specified
About the Company
Mango5 is a leading South African contact centre known for delivering high-quality customer service solutions to global clients. With a strong focus on innovation, people-first values, and performance excellence, Mango5 has built a culture that encourages learning, collaboration, and professional growth. Mango5 is proud to support global brands in tech, fashion, and retail by delivering exceptional customer care from South Africa.
Role Overview
Mango5 is hiring 10 dynamic and customer-focused individuals to join its growing Care Team as Customer Service Representatives. This opportunity involves providing top-tier service to a prominent fashion brand from Germany. If you have a flair for communication, a love for fashion, and a passion for helping others, this role offers an exciting entry into the global customer service space.
Key Responsibilities
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Manage a wide range of customer interactions through calls, emails, and returns
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Deliver proactive customer support to enhance the overall shopping experience
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Prevent order issues by reviewing new customer orders and ensuring quality support
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Resolve customer complaints with professionalism, turning dissatisfaction into loyalty
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Provide timely and generous solutions that align with brand policies
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Gather customer feedback and share insights to improve services and products
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Collaborate with team members to maintain high service standards and meet performance targets
Performance Metrics
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Achieve weekly call quotas and customer task targets
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Maintain adherence to SOPs and ensure quality assurance compliance
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Contribute to high customer satisfaction scores and brand loyalty
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Demonstrate punctuality and excellent attendance records
Qualifications and Experience
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Matric (Grade 12) required
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Fluency in English is essential
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1–2 years of experience in a customer support or contact centre environment preferred
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Strong written and verbal communication skills
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Demonstrated ability to stay calm under pressure and resolve issues efficiently
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A team player with great interpersonal skills and attention to detail
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Ability to work USA-based rotational shifts, including evenings and weekends
Working Hours
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Rotational shifts based on the USA time zone (Monday to Sunday)
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Shift options include: 15:00 – 02:00 and 14:00 – 01:00 (subject to Daylight Savings Time)
Remuneration Package
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Basic Salary: R12,000 per month
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Shift Allowance: R500
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Performance-Based Commission: Up to R3,000
Employee Benefits (Post-3 Months)
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Medical Insurance
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Home and Trauma Assistance Services
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Access to Mango5 Learning Management System (LMS) for ongoing personal and career development
Why Join Mango5?
By joining Mango5, you’ll be part of a vibrant, growth-focused company that prioritizes people and excellence. You’ll have the opportunity to work with a global fashion brand, gain valuable international customer service experience, and grow your career in a nurturing and supportive work environment.
How to Apply
Submit your detailed CV via the official Mango5 careers page or job portal. Please note, due to high application volumes, only shortlisted candidates will be contacted. If you do not hear back within two weeks, your profile will be added to our talent pool for future opportunities.
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