Sales Advisor (27-40hr) – The Body Shop Somerset Mall | Cape Town
Company: Clicks Group
Location: Somerset Mall, Cape Town, Western Cape
Date Posted: 28 May 2025
Listing Reference: click_020202
Contract Type: Permanent
Remuneration: Market-Related
Employment Equity Position: Yes
Application Closing Date: 3 June 2025
About the Company
The Body Shop, a proudly ethical and cruelty-free brand under the Clicks Group, has built a strong reputation for delivering high-quality skincare, body care, and cosmetics products. With a legacy rooted in activism, sustainability, and customer empowerment, The Body Shop aims to make a difference through every product sold and every customer interaction. As a valued part of Clicks, The Body Shop continues to grow its retail presence across South Africa, offering employees an inclusive, engaging, and values-driven workplace.
Role Overview
Are you enthusiastic about beauty, wellness, and exceptional customer service? The Body Shop at Somerset Mall in Cape Town is looking for a Sales Advisor (27-40 hours per week) to join their vibrant and customer-centric retail team. This role is ideal for individuals who are passionate about cosmetics and skincare, and who can confidently interact with customers while delivering outstanding service and driving sales. You’ll be the face of the brand—welcoming customers, educating them on product benefits, and ensuring their shopping experience is both inspiring and satisfying.
Key Responsibilities
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Deliver exceptional customer service by providing in-depth product knowledge and tailored skincare and beauty advice to shoppers
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Maximise store sales through effective cross-selling and up-selling, ensuring customers leave with everything they need
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Execute all promotional campaigns and merchandising plans to support store performance and seasonal events
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Maintain high visual and cleanliness standards on the shop floor to create a welcoming, aesthetically pleasing shopping experience
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Ensure all Store Operating Procedures are followed, helping to reduce loss, minimise shrinkage, and protect company assets
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Work collaboratively with the retail team to achieve store targets and service objectives while promoting brand loyalty and repeat business
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Uphold The Body Shop’s ethical values by promoting eco-conscious and cruelty-free products with passion and integrity
Minimum Requirements
Education:
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Matric / Grade 12 – Essential
Experience:
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Experience in a cosmetics or skincare environment is strongly preferred
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Retail sales or customer service experience in any fast-paced retail or FMCG environment is advantageous
Skills, Abilities, and Knowledge
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Knowledge of retail principles, including product placement, stock control, and promotional execution
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Strong communication and interpersonal skills to interact confidently with diverse customers
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High level of customer service orientation with the ability to identify customer needs and provide suitable recommendations
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Ability to apply basic sales techniques and meet sales targets
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Understanding of stock management processes, including stock rotation and shrinkage reduction
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Computer literacy for point-of-sale systems and basic administrative functions
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Enthusiastic, well-groomed, and reliable, with a positive and flexible attitude
Core Competencies
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Delivering Results and Meeting Customer Expectations
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Following Instructions and Procedures
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Planning and Organising
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Working with People
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Relating and Networking
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Persuading and Influencing
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Coping with Pressures and Setbacks
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Adapting and Responding to Change
What the Company Offers
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An opportunity to represent a globally recognized ethical and sustainable beauty brand
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Comprehensive training and development on skincare and cosmetics to build your retail career
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A supportive and inclusive work environment with opportunities for growth within Clicks Group
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Flexible working hours (27–40 hours per week) to accommodate your schedule
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Incentives and staff discounts on leading wellness and beauty products
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Participation in customer loyalty initiatives such as the Clicks ClubCard Program
Equal Opportunity Statement
Clicks Group is committed to the principles of Employment Equity and diversity. All qualified applicants, including those living with disabilities, are encouraged to apply. This position supports the company’s mission to be an inclusive employer and an advocate for workplace transformation. Only candidates who meet the minimum criteria will be contacted.
How to Apply
Interested in building your career in a meaningful, customer-first beauty brand? Apply now via the Jobs & Career Opportunities platform. Search for Sales Advisor – The Body Shop Somerset Mall and complete your application before 3 June 2025.
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Step into a role where you can help customers feel empowered, confident, and inspired every day—only at The Body Shop.
