Gaming Floor Manager – Worcester | Casino Slots & Tables Management Jobs

Company: Leading Entertainment & Gaming Group
Location: Worcester, Western Cape
Job Title: Gaming Floor Manager
Reference Number: SI-172
Job Type: Permanent
Work Level: Middle Management
Posted Date: 09 May 2025
EE Position: No
Salary: Market Related

🏢 About the Company

Join a market-leading hospitality and gaming group that delivers exceptional entertainment experiences across South Africa. With a reputation for operational excellence and customer-centric innovation, this organisation manages premier gaming venues, luxury hotels, and world-class amenities. They are currently seeking a highly experienced Gaming Floor Manager for their Worcester property to manage and lead a team across slots and tables operations, ensuring both compliance and customer satisfaction are held to the highest standard.

🎮 Role Overview

The Gaming Floor Manager will be accountable for day-to-day floor operations covering both slots and tables gaming. The role demands a dynamic, experienced individual capable of driving strategic decisions, ensuring regulatory compliance, and leading a motivated workforce. This position is vital to enhancing the overall guest experience, managing spend, and ensuring that the casino operates at peak efficiency during each shift.

🧾 Key Responsibilities

🔄 Shift & Operations Management

• Schedule staff and allocate duties to ensure optimal floor coverage

• Conduct shift briefings, handovers, and complete shift reports

• Be visible on the floor to address guest needs, resolve complaints, and elevate service quality

• Supervise table openings/closings, credit transactions, and chip transfers

• Authorize slot jackpot payouts and investigate payout anomalies

• Oversee inspections, replacement of gaming cards, and floor appearance

• Reconcile cash-ups and verify final shift balances

🎰 Slots & Tables Product Management

• Conduct product performance analysis for both slots and tables

• Investigate variances in hold percentages and revenue

• Collaborate with technical teams to ensure maintenance is conducted as per schedule

• Provide input on product mix and pricing strategies

• Drive the execution of action plans to enhance revenue and floor efficiency

📋 Standards & Governance

• Develop and communicate operational monitoring standards

• Monitor compliance with gaming legislation and internal SOPs

• Implement control measures to mitigate operational risks

• Conduct departmental walkabouts and self-assessments to ensure adherence to compliance

• Support internal and external audits and address remedial actions

👥 People Management

• Manage employee conditions: attendance, productivity, leave, and policy compliance

• Identify and deliver training needs for succession and upskilling

• Lead performance reviews, employee motivation, and staff communication

• Oversee recruitment, onboarding, and resource planning

• Cultivate a culture of high-performance and continuous development

💸 Financial & Stock Control

• Authorize discretionary spend within budget limits

• Manage and monitor productivities and cost efficiencies

• Oversee handling and inventory of stock including chips, cards, and loyalty materials

💬 Customer Relationship Management

• Ensure high-level guest service and respect at all times

• Train staff on promotions, loyalty programmes, and service etiquette

• Manage guest loyalty database and prepare monthly insights

• Build relationships with VIP patrons and manage reservations

• Capture and resolve guest feedback via internal systems (e.g., Nquba)

🤝 Stakeholder Relationship Management

• Liaise with F&B and housekeeping to maintain a clean and inviting floor

• Communicate VIP arrivals and activities to hotel and senior management

• Collaborate with marketing on promotions, events, and post-event evaluations

• Coordinate with security on floor concerns, ensuring safety and compliance

• Keep internal teams updated on shifts, regulatory changes, and business objectives

🎓 Qualifications and Experience

Education:

• Grade 12 plus a Certificate in Business Administration or an NQF 5 qualification in management or specialisation

• Participation in a Gaming Development Programme is an advantage

Experience:

• Minimum 5 years of gaming experience with at least 2 years in a supervisory role

• Must qualify for a gaming licence and meet FICA requirements

• Willing and able to work shifts as required by operational needs

• Must be physically fit to manage gaming equipment and possess colour recognition skills

🧠 Skills and Competencies

Behavioural Competencies:

• Decisive and action-oriented leadership

• Strategic and performance analysis skills

• Ability to implement projects and drive results

• Risk and relationship management

• High emotional intelligence and maturity

• Strong team-building and interpersonal skills

Technical Competencies:

• Knowledge of slots and tables ICS processes

• Familiarity with gaming regulations and compliance

• Skilled in revenue analysis, forecasting, and statistics

• Proficient in Microsoft Office, MVG systems, and EGS (advantageous)

• Excellent verbal and written communication in English

⚖️ Employment Equity Statement

This position is open to all qualifying applicants. However, preference will be given to candidates from designated groups in line with the company’s Employment Equity Act (No. 55 of 1998) and internal recruitment policies.

📅 Application Deadline

Closing Date: Not specified – Apply early to ensure your application is considered. Only shortlisted candidates will be contacted within 30 days.

🛡️ POPIA Compliance

By applying, you consent to the collection and processing of your personal information as per the Protection of Personal Information Act (POPIA).

📥 How to Apply

Visit Jobs and Career Opportunities and search for “Gaming Floor Manager – Worcester” to submit your CV and application online.

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🚀 Lead the Floor. Drive the Experience.

If you’re ready to manage dynamic casino operations while delivering premium guest experiences and staying compliant with the highest regulatory standards, this is your opportunity to shine in Worcester’s premier entertainment venue.

📢 Apply now