Gaming Floor Manager – Slots | Casino Management Jobs in Pretoria
Company: Leading Hospitality & Entertainment Group
Location: Pretoria, Gauteng
Job Title: Gaming Floor Manager – Slots
Reference Number: SI-179
Job Type: Permanent
Work Level: Middle Management
Posted Date: 12 May 2025
EE Position: No
Salary: Market Related
🏢 About the Company
This prestigious hospitality and gaming group is a frontrunner in South Africa’s casino and entertainment industry. Operating across major provinces, the brand offers guests premium experiences that include gaming, luxury accommodation, fine dining, and exclusive events. The group is seeking a highly organized and strategic Gaming Floor Manager – Slots for its Pretoria property. The ideal candidate will bring operational leadership, floor management experience, and a sharp focus on customer satisfaction and revenue optimization.
🎮 Role Overview
The Gaming Floor Manager – Slots will take responsibility for overseeing all operations related to slot machines and guest interaction on the gaming floor. This role requires someone with strong leadership abilities, operational foresight, and an understanding of the dynamics of guest satisfaction in a fast-paced, high-stakes environment. Key functions include team management, shift oversight, financial control, and ensuring that gaming product performance aligns with organizational targets.
🧾 Key Responsibilities
🔄 Shift and Floor Management
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Manage duty rosters, shift briefings, and operational handovers
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Be highly visible and accessible on the gaming floor to address customer needs and concerns
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Ensure staff appearance and conduct aligns with company standards
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Handle shift reports, cash-ups, and system reconciliation
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Monitor gaming anomalies and ensure resolution through proper SOP channels
🎰 Gaming Product Oversight
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Analyse slot performance and floor occupancy trends
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Assist in defining optimal product mix and placements
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Liaise with technical teams on machine maintenance and performance issues
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Monitor, record, and report on equipment issues and product irregularities
👥 People Management
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Supervise staff conditions including attendance, punctuality, and performance
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Identify training needs and provide coaching for growth
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Manage payroll costs and department productivity
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Recruit, onboard, and build succession plans for team stability
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Handle employee relations, performance appraisals, and motivation initiatives
💸 Financial and Stock Control
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Manage and authorise complementary spend and promotional budgets
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Handle numbered stationery, cards, loyalty materials, and chips according to SOP
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Ensure shift cash-ups and reconciliations are accurate and compliant
💬 Customer Relationship Management
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Ensure high-level customer service and floor engagement
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Train staff on loyalty programmes, promotions, and customer interaction
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Oversee the capturing of guest data and accuracy of loyalty card processes
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Maintain guest satisfaction databases and generate loyalty reports
🤝 Stakeholder & Interdepartmental Collaboration
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Liaise with F&B to coordinate floor services and VIP guest needs
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Work closely with marketing on promotions, event execution, and post-mortem evaluations
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Update internal teams on VIP arrivals, business strategy, and floor performance objectives
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Communicate SLAs and standards to service providers and internal teams
🎓 Qualifications and Experience
Education:
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Grade 12 (Matric) is essential
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Level 4 national qualification in gaming operations preferred
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3-Year Degree in Business Management is advantageous
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Gaming Management Development Programme highly desirable
Experience:
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Minimum 2 years’ experience in a supervisory role in a gaming environment
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Sound understanding of casino operations and guest service excellence
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Experience with gaming systems, cash-ups, and promotional management
🧠 Skills and Competencies
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Strong planning and shift coordination skills
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Proficient in investigation and compliance audits
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Effective team leadership and motivation strategies
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Conflict resolution and employee relations management
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Analytical thinking for performance diagnostics and process improvement
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Strong communication and stakeholder engagement abilities
📅 Application Deadline
Closing Date: Not specified – we recommend applying as early as possible. Shortlisted candidates will be contacted. If you do not receive a response within 30 days, please consider your application unsuccessful.
⚖️ Employment Equity Statement
As per the Employment Equity Act No. 55 of 1998, preference may be given to suitably qualified applicants from designated groups, in line with the company’s internal policies and employment equity plans.
🛡️ POPIA Compliance
By applying for this position, you consent to the processing of your personal data in line with the Protection of Personal Information Act (POPIA). Full details available at the company’s data protection notice online.
📥 How to Apply
Apply now through the Jobs and Career Opportunities portal. Search for “Gaming Floor Manager – Slots | Pretoria” and follow the online instructions to submit your CV and supporting documents.
🎯 Explore More Gaming & Hospitality Opportunities
🚀 Step Into The Action
Are you ready to take command of the floor, lead a performance-driven team, and deliver premium experiences in one of Pretoria’s top casino venues? This is your chance to step up and leave your mark in the exciting world of gaming management.
