Team Leader, Universal Banking | Standard Bank – Cape Town, Western Cape

Company: Standard Bank Group
Location: Shop 66, Bayside Mall, Cnr Raats Drive & Short Street, Table View, Cape Town
Job Type: Full-Time
Business Segment: Personal & Private Banking
Job Ref ID: 80412099A-0001
Date Posted: 8 May 2025

📌 About the Role

Standard Bank is looking for an experienced Team Leader – Universal Banking to manage a high-performing team of Universal Bankers at one of its critical retail Points of Representation (POR) in Table View, Cape Town. This role focuses on enhancing customer satisfaction, driving branch sales, and ensuring compliance with Standard Bank’s service standards and product processes.

The ideal candidate will be passionate about frontline customer engagement, have a deep understanding of universal banking operations, and lead by example in delivering world-class financial services.

👥 Role Overview

As the Team Leader – Universal Banking, you will be responsible for overseeing the day-to-day operations of the banking team, meeting customer service standards, managing compliance processes, and implementing the sales strategy at the branch. You will ensure that your team delivers holistic financial solutions while aligning with the bank’s performance and regulatory objectives.

✅ Key Responsibilities

• 🧭 Leadership & Supervision: Manage and coach a team of Universal Bankers to deliver consistent, high-quality customer service and meet performance targets.

• 💼 Customer Experience Management: Promote a client-centric culture by embedding exceptional service delivery and ensuring that clients’ banking needs are handled efficiently and accurately.

• 📈 Sales & Service Objectives: Drive the achievement of individual and team sales goals while aligning with laid-down service protocols.

• 📝 Operational Excellence: Ensure compliance with all internal banking processes, product requirements, and financial regulations.

• 🤝 Stakeholder Collaboration: Liaise with various departments including credit, operations, and compliance to support the branch’s operational effectiveness.

• 📊 Monitoring & Reporting: Oversee daily performance, track metrics, and generate insights to improve service quality and branch profitability.

• 🧠 Team Development: Identify training needs and promote ongoing professional development of team members.

🎓 Minimum Qualifications

• NQF Level 7 (Bachelor’s Degree or Advanced Diploma preferred)

• FAIS Representative Certification is mandatory

• Strong knowledge of consumer banking products, procedures, and regulatory requirements

🕒 Experience Requirements

• Minimum 3–4 years in personal and private banking

• Proven track record in sales and customer service within a branch environment

• Previous experience leading frontline staff or overseeing branch functions

• Familiarity with the interdepartmental structure and function of banking operations

🧠 Core Competencies

• Application & Submission Verification

• Banking Process & Procedures

• Client Acceptance & Review

• Product Knowledge in Consumer Banking

• Customer Understanding

• Processing & Compliance

🧍 Behavioural Competencies

• Adopting Practical Approaches

• Articulating Information

• Exploring Possibilities

• Providing Insights

• Making Decisions

• Showing Composure

• Convincing and Leading People

• Following Procedures with Discipline

• Producing Quality Output Under Pressure

🎯 What Standard Bank Offers

• Market-related salary with performance incentives

• Employee benefits including medical aid, pension, and wellness programs

• Professional development through leadership coaching and in-house training

• Opportunities to grow across various banking disciplines

• Access to the latest banking tools and customer engagement platforms

🌍 Equal Opportunity Employer

Standard Bank is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to promoting diversity and equity in the workplace.

📥 How to Apply

Apply online via the Standard Bank Careers Portal using Job Ref ID: 80412099A-0001. Ensure you attach your updated CV and proof of FAIS compliance.

Application Closing Date: Open until filled

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Empower your banking career with Standard Bank — lead, inspire, and grow in the heart of Table View.

📢 Apply now