Officer, Customer Liaison (Level 1) | Standard Bank – Jeffreys Bay, Eastern Cape

Company: Standard Bank Group
Location: Da Gama Road, Jeffreys Bay, Eastern Cape
Job Type: Full-Time | Permanent
Business Segment: Personal & Private Banking
Job Ref ID: 80403301A-0001
Date Posted: 9 May 2025
Application Closing Date: Not specified

💼 About the Company

Standard Bank Group is a leading African financial institution with a proud history of delivering superior financial services and innovative solutions across the continent. With operations in 20 countries and a focus on growth in Africa, Standard Bank is committed to providing meaningful value to clients, communities, and its employees.

The Personal and Private Banking segment offers career seekers like you the opportunity to work with one of the continent’s most recognized brands. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, client-facing environment, then this role in Jeffreys Bay might be your ideal next step.

🙋 Role Overview

The Officer, Customer Liaison (Level 1) position is designed for individuals who enjoy working directly with people and ensuring that every client who visits the branch receives outstanding service. As the first point of contact, you’ll play a critical role in welcoming and directing customers, ensuring their needs are identified and addressed by the appropriate teams.

You will also maintain the highest levels of professionalism and ethical conduct while supporting a seamless client journey within the branch. If you are a well-organized communicator who excels in a front-line customer service role, this position offers both stability and growth potential within one of South Africa’s largest banking institutions.

🧾 Key Responsibilities

• 🎯 Customer Reception & Direction

  • Act as the face of the branch, welcoming clients warmly and professionally.

  • Identify customer needs promptly and direct them to the correct department or personnel.

• 📝 Administration & Record-Keeping

  • Maintain accurate logs of client inquiries and appointments.

  • Monitor queues and manage foot traffic to ensure minimal wait times and efficient service delivery.

• 🛠 Query Management & Escalation

  • Respond to basic customer queries and refer complex issues to the correct channels.

  • Monitor resolution and follow up when necessary to ensure client satisfaction.

• 🤝 Customer Relationship Management

  • Build trust and rapport with customers through positive interactions.

  • Demonstrate a deep understanding of bank processes and available services.

🎓 Qualifications and Experience

• Minimum Educational Requirement:

  • NQF Level 5 qualification (or higher)

• Experience Required:

  • 1–2 years of branch banking and administrative experience

  • Exposure to handling customer queries and basic banking operations

  • Background in a retail or customer-facing role preferred

📚 Skills and Competencies

Behavioural Competencies:

• Documenting Facts

• Embracing Change

• Following Procedures

• Interacting with People

• Interpreting Data

Technical Competencies:

• Banking Process & Procedures

• Client Servicing

• Customer Reception and Channelling

• Product Knowledge (Consumer Banking)

🌈 Equal Opportunity Employer

Standard Bank is proud to be an equal opportunity employer. The company is committed to creating an inclusive environment where all employees are respected, supported, and given equal opportunity to grow. Applicants from underrepresented groups are encouraged to apply.

📥 How to Apply

To apply for this opportunity, visit the Standard Bank Careers Page and submit your application using Job Ref ID 80403301A-0001. Be sure to attach your updated CV and any relevant supporting documents.

🔎 Discover More Customer Service Opportunities

🧑‍💼 Bank Teller & Entry-Level Jobs
🏢 Retail Banking Careers in South Africa
📞 Customer Experience Jobs in Eastern Cape

Your opportunity to create positive first impressions and build lasting client relationships starts here. Join Standard Bank in Jeffreys Bay and be part of shaping Africa’s future.

📢 Apply now