Assistant Director: IT Support – Centre for Public Service Innovation (CPSI) | Pretoria, Arcadia
Date Posted: 28 March 2025
Requisition ID: 0001/2025
Contract Type: Permanent (Public Service – Level 09)
Application Closing Date: 11 April 2025
Location: Pretoria, Arcadia, South Africa
About the Centre for Public Service Innovation (CPSI)
The Centre for Public Service Innovation (CPSI) is a strategic national government component under the Department of Public Service and Administration. Positioned as a catalyst for innovation, CPSI drives public sector transformation by promoting forward-thinking solutions and uncovering scalable innovations to improve service delivery across government departments. Based in Pretoria, the CPSI supports a dynamic environment of collaborative reform, research, and technological advancement.
Role Overview
CPSI is hiring an experienced and technically skilled Assistant Director: IT Support to join its ICT unit. The ideal candidate will lead technical support initiatives, manage ICT service requests and infrastructure projects, and oversee ICT compliance and innovation within the organization.
Key Responsibilities
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Provide first-line and advanced ICT support to internal stakeholders.
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Oversee and manage ICT incident logging, resolution tracking, and service improvements.
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Administer firewall infrastructure (on-site and hosted) including spam filters, IP filtering, and endpoint security.
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Ensure SLA adherence and Operational Plan compliance.
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Manage ICT hardware and software upgrades, including LAN/WAN network optimization and server enhancements.
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Support and configure hosted telephone and PABX infrastructure.
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Perform preventative maintenance and infrastructure diagnostics to ensure operational continuity.
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Track and resolve user service requests in accordance with service level standards.
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Conduct bi-annual user satisfaction surveys to improve ICT services and support outcomes.
Qualifications and Experience
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A Senior Certificate and a National Diploma or Bachelor’s Degree (NQF Level 6/7) in Information and Communication Technology (ICT) or an equivalent field.
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3–5 years of experience in IT Service Desk operations, network administration, server support, and infrastructure project management within the public sector.
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Certifications in IT service support and cloud hosting technologies (advantageous).
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Demonstrated knowledge of:
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Government and SITA ICT procurement processes
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LAN/WAN networks and connectivity
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Firewalls, endpoint security, and security gateways
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Public Service ICT frameworks (e.g., CGICTPF)
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Transversal systems and server emulation
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Strong interpersonal, analytical, problem-solving, and communication skills.
What the CPSI Offers
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Competitive salary package: R444,036 – R532,602 per annum (Level 09) based on performance.
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Opportunities to lead and manage transformative IT initiatives in a national government environment.
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A platform to work on innovation projects aligned with public sector modernization.
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Inclusion in a visionary team dedicated to advancing service excellence.
Equal Opportunity Statement
CPSI is an equal opportunity employer committed to diversity and representativity in the public service. Applications from individuals who will promote equity and transformation are encouraged. Only shortlisted candidates will be contacted.
How to Apply
All applications must be submitted via email to: Recruitment@cpsi.co.za
Use the subject line: ASD: IT Support Ref No: 0001/2025
Applications must include:
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A completed and signed new Z83 form (download at www.dpsa.gov.za)
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A detailed CV (certified documents will be requested only from shortlisted candidates)
Faxed or late applications will not be considered.
Explore More Opportunities
For similar IT and public sector vacancies, visit:
👉 https://jobsandcareeropportunities.co.za
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