Customer Service Manager – Retail Supermarket
📍 Location: Sunningdale, Western Cape
🕒 Employment Type: Full-Time
📅 Date Posted: 3 Days Ago
⏳ Closing Date: 22 April 2025 (7 Days Left to Apply)
📌 Job Requisition ID: JR102955
About the Company
Join one of South Africa’s leading retail chains, renowned for its deep community roots, customer-centric approach, and strong company values. This energetic and value-driven environment offers a chance to lead, influence, and positively impact the customer experience across store operations. If you’re enthusiastic about people, have a natural service flair, and enjoy a dynamic role, this Customer Service Manager position based in Sunningdale could be the perfect next step in your retail career.
Role Overview
As a Customer Service Manager, you will be responsible for maintaining exceptional service levels in-store while supporting the community initiatives of the brand. The role demands an individual who can handle customer queries, resolve issues effectively, promote store standards, and represent the company’s values professionally and consistently. The role also includes transferability between stores as required.
Minimum Requirements
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Matric (Grade 12) required
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12–18 months of face-to-face customer service experience essential
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Valid Driver’s License
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Basic MS Office proficiency (Excel, Word, Outlook)
Core Competencies
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Strong problem-solving and analytical skills
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Excellent communication and interpersonal skills
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High level of attention to detail and ability to manage multiple priorities
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Energetic and customer-focused with a professional demeanor
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Familiarity with Pick n Pay’s values, policies, and store formats (advantageous)
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Understanding of key regulations: Consumer Protection Act, Liquor Act, and public liability and food safety SOPs
Key Responsibilities
🛍️ Customer Service & Store Experience
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Serve as the face of customer service, ensuring each customer receives personalized and efficient service
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Manage and resolve customer complaints and feedback through all channels (verbal, written, online)
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Oversee store standards and ensure all SOPs are being followed by staff
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Conduct regular audits on service quality and compliance
📢 Communication & Training
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Deliver formal and informal feedback to store staff and leadership
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Facilitate training on customer service expectations, company culture, and complaint resolution
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Promote and reinforce Pick n Pay values within the store environment
📈 Reporting & Administration
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Maintain customer complaints charts, reports, and audits
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Assist in the completion of project plans, HR policy compliance, and relevant documentation
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Engage with ad-hoc projects and support new initiatives from head office
🌍 Social Responsibility
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Be the link between the store and the surrounding community
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Manage outreach efforts including store involvement in local newspapers and community campaigns
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Champion Pick n Pay’s CSR values through formal and informal platforms
What the Company Offers
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A vibrant, inclusive work culture that supports personal and professional growth
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Opportunities for internal development and cross-functional training
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Supportive management with a strong emphasis on values and ethics
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Competitive remuneration aligned with experience
Equal Opportunity Statement
This company is an equal opportunity employer. Applicants from all backgrounds are encouraged to apply. Only shortlisted candidates will be contacted. If you do not receive a response within two weeks of the closing date, please consider your application unsuccessful.
How to Apply
Submit your application before 22 April 2025 via the company portal or at:
🌐 https://jobsandcareeropportunities.co.za
Explore More Retail Leadership Opportunities
Check out more customer-centric roles in retail at:
👉 https://jobsandcareeropportunities.co.za
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