French Customer Service Representative – Mango 5 – Airport Industria, Cape Town
📍 Location: Airport Industria, Cape Town
📅 Date Posted: 11 April 2025
🆔 Job Reference: SGF
💼 Contract Type: Permanent
📆 Application Closing Date: Ongoing
About the Company
Mango5 is a dynamic customer service company known for delivering outstanding customer care in various industries. Currently, they are looking for passionate French Customer Service Representatives to join their team and support a prominent Fashion Brand from Germany.
Role Overview
As a French Customer Service Representative, you will be the first point of contact for French-speaking customers, ensuring top-notch service for inquiries, complaints, returns, and order management. You will play a key role in transforming customer interactions into satisfying experiences, all while maintaining professionalism, empathy, and efficiency.
Key Responsibilities
✨ Customer Support
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Manage customer inquiries through calls, emails, and other communication channels, addressing issues related to orders, returns, and complaints.
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Ensure prompt and effective resolution of customer issues to maintain a high level of satisfaction.
🤝 Proactive Outreach
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Proactively engage with customers to enhance their experience and provide timely support for any issues.
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Assist with order design and processing to prevent issues from arising.
🔧 Issue Prevention & Resolution
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Work to prevent potential issues by reviewing new customer orders.
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Resolve customer complaints with a positive, solution-oriented approach.
📊 Feedback Loop
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Gather customer feedback to help improve services and products.
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Ensure feedback is shared with the team to enhance the customer experience.
📈 Performance Metrics
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Meet weekly call and task targets.
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Adhere to standard operating procedures (SOPs) and service quality expectations.
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Maintain punctuality and attendance standards.
Qualifications and Requirements
Hard Skills:
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Fluency in both French and English.
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Basic proficiency in English for internal communication.
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Prior experience in customer support or a related field is desirable.
Soft Skills:
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Strong customer focus with a passion for helping others.
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Friendly, patient, and empathetic, with the ability to handle difficult situations.
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Excellent problem-solving skills.
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Strong organizational abilities and attention to detail.
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Ability to work effectively in a team-oriented environment.
Working Hours
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Monday to Friday: 9 am – 6 pm or 10 am – 7 pm (Depending on daylight saving time).
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Saturday: 10:00 am – 2:00 pm.
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Rotational shifts with transport provided after shifts.
Remuneration Package
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Basic Salary: Market-related.
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Commission: Additional earning potential based on performance.
Employee Benefits (After 3 Months of Employment)
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Medical Insurance.
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Home and Trauma Assist: Emergency and trauma support services.
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LMS: Access to Mango5’s learning platform for personal and professional development.
Why Join Mango5?
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Be part of a growing, innovative company reshaping the customer service experience for a major tech fashion brand.
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Gain the opportunity to develop both personally and professionally in a supportive, dynamic environment.
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Work with a team that values excellence, integrity, and compassion in customer service.
How to Apply
Ready to take the next step and provide exceptional customer service? Submit your detailed CV now!
Due to high response volumes, if your profile matches the criteria but you don’t hear back within two weeks, your CV will be kept in the talent pool for future opportunities.
Explore More Opportunities
For additional job listings, check out:
👉 https://jobsandcareeropportunities.co.za
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