Administrator: Dealer Warranty – Nissan Renault Tygervalley
📍 Location: Bellville, Tygervalley, Western Cape, South Africa
📝 Job Type: Permanent
📅 Date Posted: 9 April 2025
📅 Application Closing Date: 16 April 2025
🔖 Reference Number: MOT250409-15
About the Company
Nissan Renault Tygervalley is part of the renowned Motus Group, a leading automotive group in South Africa. With a strong presence across the country, Motus represents various leading automotive brands and is known for delivering excellent customer service, high-quality vehicles, and value-driven solutions. The branch in Tygervalley is now recruiting a skilled individual to join their team in the role of Administrator: Dealer Warranty.
Role Overview
The Administrator: Dealer Warranty is responsible for managing all warranty-related tasks, ensuring accurate claim submissions to OEM platforms, and maintaining effective communication between the technical department and customers. This role ensures that service, repairs, and maintenance operations run smoothly and cost-effectively while meeting the required standards of both the dealership and manufacturers.
Key Responsibilities
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Prepare, review, and submit warranty claims to the manufacturer in accordance with OEM and internal standards.
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Cost job cards using labour operation codes.
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Monitor and manage work-in-progress efficiently.
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Prepare technical reports and load maintenance claims on OEM platforms.
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Utilize systems like UCHP, Kuzer, Automate, and VOSP for accurate claim processing.
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Ensure proper storage, disposal, and auditing of warranty parts.
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Liaise with the Regional Service Manager (RSM) for warranty claims and parts.
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Follow up on outstanding warranty payments.
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Participate in warranty audits and maintain organized claim records.
Qualifications and Experience
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Senior Certificate (Grade 12) is required.
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Minimum of 2–3 years experience in the automotive service industry.
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Prior experience as a Service Advisor, Technical Administrator, or Warranty/Costing Clerk is advantageous.
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Basic technical and mechanical knowledge is essential.
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Familiarity with systems such as UCHP, VOSP, Automate, and OEM-specific platforms.
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Valid, unendorsed driver’s license is required.
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Computer literate with good knowledge of Microsoft Office.
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Multilingual capabilities are preferred to support a diverse customer base.
Skills and Competencies
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Excellent communication (verbal and written) in English and local languages.
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High attention to detail with strong organizational skills.
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Effective interpersonal skills and customer service orientation.
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Ability to plan, prioritize, and manage time efficiently.
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Sound problem-solving and decision-making abilities.
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Strong numeracy and financial literacy for processing warranty costings.
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Ability to cope well under pressure in a fast-paced environment.
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Passion for learning and development, especially with OEM systems and updates.
Personal Attributes
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Self-motivated, confident, and resilient.
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Reliable, ethical, and results-driven.
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Able to adapt communication and interpersonal style based on the situation.
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Calm and professional under pressure.
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A team player with a positive and diplomatic approach.
Equal Opportunity Statement
Motus is committed to Employment Equity and preference will be given to candidates from designated groups as per the Employment Equity Act.
How to Apply
Interested candidates can apply directly via the official Motus Careers Portal by visiting:
🔗 https://motus.erecruit.co/candidateapp/Jobs/Browse.aspx
Application Deadline: 16 April 2025
If you do not hear back within two weeks after the closing date, please consider your application unsuccessful.
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