Job Title: Admin Clerk – General Recoveries & Liabilities (JG11) – Santam – Cape Town, Western Cape
Location: Bellville, Cape Town, Western Cape
Company: Sanlam Group (Santam Division)
Industry: Insurance / Legal Claims / Recoveries
Date Posted: 2 April 2025
Job Type: Permanent
Reference: Admin Clerk – Legal Claims Solutions
Are you an administrative professional with strong attention to detail and a passion for working in the legal claims and recoveries space? Santam, the leading name in general insurance in Southern Africa and a proud member of the Sanlam Group, is looking for an Admin Clerk to join its Legal Claims Solutions team in Bellville, Cape Town.
If you thrive in a high-volume, fast-paced environment and have experience in subrogation recoveries, this role offers the perfect platform to grow your career with an industry leader known for professionalism, integrity, and client-centric excellence.
🏢 About Santam – A Sanlam Group Company
Santam is not just South Africa’s largest general insurer – it’s a company with a legacy of excellence and a drive for innovation. As part of the Sanlam Group, Santam is a key player in the evolving financial services industry. With operations expanding into emerging markets in Africa and Asia, Santam is a business where your impact is valued, your development is prioritized, and your growth is supported.
📋 Role Overview: Admin Clerk – Recoveries and Liabilities
This exciting opportunity in the Outsourced Recoveries Service space is ideal for someone who can coordinate with external legal service providers, manage diary systems, and ensure claims and recovery processes run smoothly. You’ll act as a vital link between clients, brokers, attorneys, and internal teams.
🔑 Key Responsibilities
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Prepare and manage handover documentation to external attorneys.
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Appoint and liaise with service providers including debt collectors and attorneys.
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Grant service providers access to Santam’s internal claims systems (AJS/Claims Center).
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Gather and upload supporting documentation required for recoveries.
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Maintain up-to-date notes and claim profiles on the system.
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Handle client and broker queries with professionalism and accuracy.
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Ensure timely follow-ups and diary management for recoveries matters.
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Collaborate with brokers, underwriters, and internal departments for smooth claim processing.
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Conduct ad hoc administrative tasks related to data validation and reporting.
🎓 Minimum Qualifications
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Grade 12 / Matric (essential)
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Paralegal or Legal Secretary qualification (advantageous)
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Knowledge of civil litigation processes (advantageous)
🧠 Experience Requirements
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At least 2 years’ experience in the insurance industry, especially in subrogation recoveries or indemnities.
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Familiarity with working in legal recoveries or debt collection environments.
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Experience with claims systems such as AJS and Claims Center.
💡 Skills and Competencies
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Excellent client service orientation
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Strong investigative and analytical mindset
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Excellent time management and organizational skills
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Proficient in MS Office, especially Excel and Word
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Fluent in both written and verbal communication
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Effective telephone communication and interpersonal skills
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Team player with strong collaboration abilities
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Resilience and ability to thrive under pressure
🌍 Santam’s Commitment to Transformation
At Santam, diversity, equity, and inclusion are not just buzzwords — they are pillars of the company culture. Santam is committed to building a workforce that reflects South Africa’s rich diversity. Preference is given to candidates from designated groups, in line with Santam’s employment equity goals.
📝 Application Process
Interested candidates are encouraged to submit their CV, cover letter, and salary expectations in MS Word format via the official Santam careers portal: www.santam.co.za/careers
✅ Why You Should Apply
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Join South Africa’s top general insurer with a strong presence across the continent.
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Grow your administrative and legal coordination skills in a structured, supportive environment.
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Be part of a team that values professionalism, service excellence, and career progression.
📢 Apply today and take the next step in your career with Santam, where your skills matter, your voice is heard, and your growth is non-negotiable.
👉 For more high-paying, career-building opportunities like this, visit Jobs and Career Opportunities
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