Quality Controller | Auto Pedigree | Spartan
Company: Auto Pedigree
Location: Spartan, Gauteng, South Africa
Job Type: Permanent
Closing Date: 17 January 2025
Reference Number: MOT250114-15
Job Description
Auto Pedigree, a dynamic leader in the car retail sales industry, is looking for an experienced Quality Controller to join their team in Spartan. The successful candidate will report to the Call Centre Manager and will be responsible for assessing employees to ensure high standards of quality and accuracy, contributing to the continuous development and improvement of the call centre.
Position Overview
The role focuses on finding new and improved ways to evaluate and assess employee performance, ensuring continuous improvement and maintaining a high standard of service and customer satisfaction.
Specific Responsibilities
- Brand Awareness & Profitability:
- Increase brand awareness and company profits.
- Creation and retention of customers to enhance company growth.
- Customer Satisfaction & Risk Minimization:
- Minimize risks and customer complaints through proactive quality control.
- Ensure the best possible use of resources to achieve company objectives.
Qualifications & Experience
- Minimum Education:
- Senior Certificate (Matric).
- Other Requirements:
- Valid South African ID.
- Previous customer service experience.
- Thorough knowledge of call centre operations.
- Knowledge of the National Credit Act (NCA) is an advantage.
Skills & Personal Attributes
- Key Skills:
- Target-driven with the ability to meet deadlines.
- Strong team player and self-sufficient when working individually.
- Knowledge of telephone etiquette and strong verbal and written communication skills.
- Exceptional customer service orientation.
- Excellent time management and ability to prioritize workloads.
- Proficient in Excel and other computer skills.
- Strong problem-solving skills and ability to adapt to changing work demands.
- Personal Attributes:
- Attentive to cost-saving opportunities.
- Focused on quality and detail with an ability to follow instructions and take responsibility for actions.
- Willingness to work extended hours when needed.
How to Apply
Applications should be submitted by 17 January 2025.
Join Auto Pedigree and help ensure the continuous development of a top-tier call centre!
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