Admin Assistant: Sales and eCommerce | Europcar | Bruma
Company: Europcar
Location: Bruma, Gauteng, South Africa
Job Type: Permanent
Closing Date: 21 January 2025
Reference Number: MOT250113-11
Job Description
Europcar, a leader in the car rental industry, is seeking an E-Commerce Admin Assistant to join their Sales team in Gauteng. This role is ideal for a dynamic, young, and vibrant individual with strong administrative skills and a passion for customer service.
Position Overview
- Customer Service Focus:
- Listen to and identify the needs of customers to ensure customer satisfaction.
- Process requests, reservations, and reports within prescribed timeframes.
- Maintain confidentiality and professionalism in all customer interactions.
- Business Growth & Support:
- Promote company habits and optimize business growth.
- Support the team and assist with sales coordination and customer service administrative duties.
- E-Commerce & Web Support:
- Assist with website-related queries and perform website maintenance tasks (updating branch information, promotions, etc.).
- Test changes made through change requests and ensure updates align with business needs.
- Provide assistance with B2B user queries and updates.
Specific Responsibilities
- Data Processing & Reporting:
- Process data and produce accurate, professional reports using various data sources.
- Ensure adherence to procedural controls when processing requests and authorizations.
- Customer & E-Commerce Support:
- Handle customer inquiries and keep customers informed of delays.
- Make and administer reservations as per customer requirements.
- Assist clients with website-related issues and ensure proper documentation and reporting.
- Administrative Tasks & Coordination:
- Perform administrative duties efficiently while ensuring timely delivery of customer service.
- Assist with Business Connect bookings and other sales coordination tasks.
- Test promotions and marketing tickets, ensuring they are loaded and go live on time.
Qualifications & Experience
- Minimum Education:
- NQF level 4 qualification (Grade 12 or equivalent).
- Experience:
- 2 years of administrative experience, preferably in a corporate environment.
- Skills & Requirements:
- Strong verbal and written communication skills.
- Computer literacy in Outlook, Excel, Word, and Impress.
- Ability to meet deadlines and manage time effectively.
Skills & Personal Attributes
- Fluent in English with excellent listening skills.
- Strong diagnostic, numeracy, and administrative skills.
- Ability to maintain a professional and positive self-image.
- Proactive thinker with a passion for service and helping others.
- Excellent time-keeping, punctuality, and attention to detail.
How to Apply
Submit your application by 21 January 2025 via Europcar’s recruitment portal.
Join Europcar and be part of a team that values innovation, integrity, and exceptional customer service!
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