A career opportunity exists for the right candidate in Richmond
Reference No: 928123
An opportunity has presented itself to appoint a suitably qualified candidate into the position of Call Centre Agent: Customer Support. This is a Permanent position based at Richmond .
Handles inbound and outbound calls or other forms of communication from customers assisting and providing relevant information and excellent customer Service. Call Centre Agent
Grade 12 or relevant NQF level 4 qualification
1-2 Yrs Relevant Working Experience
Computer literate
Industry and Organisation Knowledge
-Receives and makes telephone calls to Clients regarding any queries to ensure customer satisfaction at all times. Call Centre Agent
-Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention.
-Required to log and update the system with customer complaints and feedback accordingly to ensure customer satisfaction.
-Provides pricing quotes to clients to ensure that they receive correct and adequate information.
-Comply with Quality Assurance by meeting statistical requirements, and complying with quality standards, by maintaining confidentiality of patient’s personal data and other information to protect privacy of patients and integrity of the organisation, ensuring Organizations Customer Service Objectives
Relating and Networking
Persuading and Influencing
Analysing
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Presenting and communicating
Compensation is commensurate with qualification and experience level.
Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country’s vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.
PLEASE NOTE
– Closing date: 5/22/2024 12:00:00 AM
LANCET
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