GENERAL ASSISTANT
Team Member
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a General Assistant to join our team!
As a General Assistant, you will play a key role in ensuring our customers have a pleasant shopping experience. You will assist customers in locating items, answering questions, processing payments, and maintaining a clean and organized store environment. Your friendly and helpful attitude is essential in providing excellent customer service and promoting a positive image for our store.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Share accurate information about products, help customers choose, and show how to use them
- Solve customer problems and make sure customers are happy with the service
- Greet customers, offer help, and answer questions with a positive and friendly attitude
- Tell customers about sales and special offers to make shopping better
- Ensure customer satisfaction through excellent service
- Handle cash and card payments, issue receipts, and process refunds and exchanges correctly
- Receive deliveries, organize products, and keep track of stock
- Put products on shelves neatly and make sure they are always available
- Quickly restock items that are sold out
- Properly dispose of store and storeroom waste and put it in the skip bin
- Assist with stock takes
- Follow safety, security, and environmental rules, policies, and procedures, including what to do in emergencies
- Cleaning of designated areas such as storeroom, kitchen etc.
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- South African candidates
- Experience: Team Member
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Potential Work Performance Assessment Battery
- Do you have a valid National Senior Certificate (Matric certificate) or equivalent?
- Do you like working with people?
- What will your approach be to handle rude, unhappy or difficult customers?
- How do you handle working under pressure?
- Do you have access to reliable transport?
- Will you be able to bring a copy of your matric certificate to the interview?
- Do you like to focus on details?
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