Purpose of the Job

To supervise the work of staff within the Supervisor’s area of responsibility in accordance with the Standard Operating Procedures pertaining to the operation(s) in which they work.

Roles & Responsibility

Operational

• Supervise the work and processes by staff members within the area(s) for which you are responsible for in accordance with the Standard Operating Procedure pertaining to the operation
• Ensure that processes which form part of your area of responsibility are carried out according to the relevant Standard Operating Procedures
• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed and maintained and enforced
• Ensure that all tasks and activities are carried out efficiently and effectively Warehouse Supervisor
• Ensure that checking of stock is done effectively to ensure that the condition, quantity and description of the stock matches that of the documentation and stock-keeping
• Ensure that stock is handled correctly and that the condition of the packaging is maintained
• Resolve all issues raised within your area of responsibility
• Escalate all issues which cannot be resolved to the Operations Manager
• Ensure that stock is properly controlled at all times
• Assist in the preparation of as well as the process of performing stock takes and or cycle counts
• Ensure all processes flow smoothly throughout the operation Warehouse Supervisor
• Ensure all administrative tasks pertaining to your area of responsibility are carried out
• Ensure that the facility and stock are adequately secured and that all Loss Control policies and procedures are implemented
• Generate, pull, manage and maintain operational reports as required
• Ensure that customer requirements are met
• Ensure all equipment required to carry out the operational tasks is available and working
• Where required, ensure formal handovers are carried out to the nightshift

 Staff

• Ensure adequate staffing levels in order to meet operational requirements
• Ensure that staff are motivated and productive
• Ensure that all staff are properly trained in all aspects of the operation
• Provide on-the-job training
• Ensure overtime is kept to a minimum and only required on an exception basis

Quality, Health and Safety and KPI’s

• Ensure that customer KPIs are known, understood, measured, managed and maintained and reported on monthly
• Ensure continuous improvement receives focus and is implemented
• Ensure proactive actions are taken within the operation
• Ensure NCRs / NCPs and IOs are raised daily
• Ensure that all NCRs / NCPs and IOs are closed off within the required lead times (5 working days)
• Ensure that QMS targets and objectives are managed and maintained
• Ensure standards of Health and Safety are maintained and that the requirements of the occupational health and safety act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis

MHE and Asset Management

• Ensure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implemented
• Ensure that assets are well maintained, accounted for and reported on as required
• Ensure all MHE requirements in terms of licences, services, load tests, inspections and training are managed and maintained according to regulatory and Value requirements
• Ensure that all assets and MHE are optimally utilised

Finances

• Ensure that costs are kept to a minimum, and all costs are accounted for and managed
• Ensure that procurement procedures are followed in full
• Ensure that all records and reports relating to billing are managed, maintained and kept on file

Minimum Requirements

• Grade 12 (Matric)
• Degree/diploma in supply chain/warehousing field beneficial
• 3 years relevant experience within the warehousing environment

Skills Required

• Proven track record of experience in similar supervisory roles
• Previous Inventory control experience essential

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