Datacentrix is seeking a Senior Network Support Engineer to join our dynamic team in Westville, Kwa-Zulu Natal. The successful candidate will be focused on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix customers. The support functions of the role will extend from testing and troubleshooting problems to regular maintenance and contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses. Network Support Engineer Senior

Critical Requirements – Skills, Experience:

• Tertiary IT Qualification. CCNA/CCNP or equivalent, Fortigate or equivalent, Sophos, Cisco Voice and
  Skype for Business experience.
• At least 5+ years’ experience delivering Network Security Services in a customer environment.
• Excellent Communication and Interpersonal skills.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind
  INTERNAL and EXTERNAL HR and IT policies in place.

Primary Role Accountabilities:

• Implementation, maintenance, monitoring and management of networking infrastructure and capability (hardware and software solutions).
• Analyses and solves common and complex network problems through reasoning, troubleshooting and innovative thinking.
• Develops and maintains a professional working relationship with the clients and client end-users in support of the Service Delivery Manager.
• Liaises with 3rd party vendors to resolve escalated incidents, problems and queries.
• Maintains service and quality levels according to of the company business standards, processes and procedures.
• Creates and updates documentation related to installation procedures and troubleshooting of network incidents.
• Communicates oral or written feedback and technical information to all levels of end-users and customer IT management.