Receptionist | Tsebo Facilities Solutions Careers South Africa

November 10, 2025 admin TSEBO GROUP CAREERS 0

Location: Cape Town, Western Cape
Job Type: Permanent
Closing Date: 14 November 2025
Reference Number: TSE251107-6

About Tsebo Facilities Solutions

Tsebo Facilities Solutions, part of the Tsebo Solutions Group, is a leading African provider of Integrated Workplace Management Services, delivering operational efficiency, risk reduction, and high-quality service to clients across industries.

Our services include Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Security, Energy, Procurement, Workspace Design, Engineering, and Remote Camps. At Tsebo, people are at the heart of what we do—developing skilled professionals to deliver exceptional client experiences.

Explore more administrative and customer service jobs in South Africa here.

Position Overview

Tsebo Facilities Solutions is looking for a professional Receptionist to serve as the front-of-house representative for clients. The successful candidate will manage guest interactions, oversee facility readiness, and ensure that all documented controls and workplace standards are implemented and maintained.

This role is ideal for someone with a hospitality or customer service background who thrives in a fast-paced front-office environment and enjoys delivering high-quality client experiences.

Key Responsibilities

Customer Service

  • Ensure high levels of customer service for clients and service providers.

  • Resolve complaints promptly and escalate when necessary.

  • Monitor daily facility operations and recommend improvements.

  • Report daily to the Senior Receptionist Supervisor.

Operational Management

  • Manage cleaning schedules and ensure the facility is ready for operations.

  • Coordinate events and ensure health and safety protocols (including COVID guidelines) are followed.

  • Implement and document workplace improvements.

  • Operate and monitor telecommunications systems.

  • Attend regular meetings and propose operational enhancements.

Reporting

  • Submit accurate daily, weekly, and monthly reports.

  • Track complaints, compliments, attendance, and incidents.

  • Monitor telecommunications usage, stationery consumption, and other operational metrics.

  • Handle confidential incident reporting professionally.

Minimum Requirements

Education:

  • Grade 12 (Matric); tertiary qualification in Hospitality preferred.

Experience:

  • 2–3 years in a front-of-house hospitality or customer service role.

  • Experience in reception, concierge, or soft services (cleaning, hygiene, security, indoor plants) is an advantage.

Skills and Competencies:

  • Strong verbal and written communication skills.

  • Excellent interpersonal, organizational, and problem-solving abilities.

  • Proficiency in MS Office.

  • Ability to manage and supervise service delivery.

  • Professional, presentable, and approachable demeanor.

  • Ability to work independently and under pressure.

  • Reliable, punctual, enthusiastic, and client-focused.

  • Demonstrates trustworthiness, teamwork, and commitment to excellence.

Core Competencies

  • High customer-centric mindset with attention to detail.

  • Professional appearance and adherence to Tsebo’s dress code.

  • Leadership by example, proactive problem-solving, and active listening.

  • Ability to coordinate front-office operations and administrative tasks efficiently.

  • Commitment to learning, personal growth, and client satisfaction.

Why Join Tsebo Solutions Group

At Tsebo, you’ll build a career in hospitality, front-office, and facilities management. Benefits of joining include:

  • Working with a dynamic and supportive team.

  • Opportunities for career development and professional growth.

  • Being part of Africa’s leading integrated service provider.

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POPIA Compliance

Tsebo Facilities Solutions adheres to the Protection of Personal Information Act (POPIA). All applications are confidential and will be used solely for recruitment purposes.

How to Apply

Apply via the official Tsebo career portal:
👉 Apply Here

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