ASSISTANT DIRECTOR

UP Professional and Support

DEPARTMENT OF ENROLMENT AND STUDENT ADMINISTRATION

ASSISTANT DIRECTOR: USER SUPPORT

PEROMNES POST LEVEL 6

In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.

The University of Pretoria’s commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.

JOB PURPOSE:

The purpose of the job is to manage the interactions of the front and back office of the Support Division. To professionally answer and resolve queries (walk in, voice, written and electronic) of internal and external clients, leading to quality client service during each client/student’s life cycle. Coordinate and manage access control and parking systems. Promote self-service, as well as the image and brand of the University.

RESPONSIBILITIES:

The incumbent’s responsibilities are summarised below:

• Initiate and sustain the development of a vision, mission and strategy for the Division in alignment with the vision and mission of the Department;
• Coordinating and managing campus access control;
• Coordinating and managing campus parking systems;
• Planning, budgeting and financial management for the division;
• Human resources management within the division;
• Establish relationships between staff and management to strive towards the common goal of service excellence;
• Coordinate the operational implementation of the Client Relationship Management Strategy in the Division by identifying and providing training;
• Schedule projects according to capacity and urgency;
• Manage registration project across all campuses wrt user support, access cards, parking enquiries, etc;
• Technology management within the Division;
• Ensure that general administration within the Division is up to date.

MINIMUM REQUIREMENTS:

• Relevant Bachelor’s degree, WITH
• Four years’ experience in:
  • Call Centre management;
  • Call Centre software and technology management;
  • Customer Relationship management;
  • Human Resources management;
• Three years’ budget control experience;
• One years’ experience in access card management;
• Valid code 08 driver’s license.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Strategic leadership with a focus on client service;
• Ability to coordinate processes and staff to achieve set targets;
• Proficient understanding of relevant legal frameworks (Basic conditions of employment Act, Employment Equity act, POPI Act);
• Knowledge of new products in the market to enhance service delivery;
• Professional client service;
• Excellent interpersonal skills to work within an environment with diverse cultures and language groups;
• Excellent verbal and written communication skills;
• Ability to read, interpret and create reports and business correspondence;
• Financial management;
• Stock control;
• Innovative processes and products within a 4ID framework, IT literate;
• HR skills e.g. training skills, performance management, conflict resolution, change management;
• Analytical and problem solving skills;
• Effective administrative processes;
• Innovative and creative thinking;
• Leadership enhancing teamwork, staff management and meeting of targets;
• Sensitivity towards the academic culture and values.

ADDED ADVANTAGES AND PREFERENCES:

• Honours degree in related filed;
• Management development training;
• Diploma in Call Centre Management.

PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.

The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP.

In applying for this post, please attach:

• A comprehensive CV;
• Certified copies of qualifications;
• Names, e-mail addresses and telephone details of three referees whom we have permission to contact.

CLOSING DATE: 20 February 2020

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

ENQUIRIES:  Mr Z Gqabi, Tel: (012) 420 2484 for application-related enquiries, and Dr E Liebenberg, Tel: (012) 420 2264 for enquiries relating to the post content.

Should you not hear from the University of Pretoria by 30 April 2020, please accept that your application has been unsuccessful.

The University of Pretoria is committed to equality, employment equity and diversity.

In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference will be given, but is not limited to candidates from under-represented designated groups.

All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials.

The University of Pretoria reserves the right to not fill the advertised positions.