Call Centre Agent Mr Price Money (New Accounts Department)

Call Centre Agent (New Accounts)

your purpose

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

your day to day responsibilities

• Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

what are the requirements?

• Grade 12
• 1 year call centre experience – in new accounts environment 
• Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa) 

apply here