Loans

Functional Area

OP – OperationsEstimated Travel Percentage (%):Relocation Provided:American General Life Insurance Company
Your future team
We all want a future that’s worth looking forward to. Helping people achieve their goals is what AIG Retirement Services is all about. We call it being FutureFIT. FutureFITis all about our customers owning their future —living tomorrow the way they choose —and enjoying life the way they want. We’ve helped millions of individuals plan for, save for and realize the financial goals they’ve set. With the combined strength and diverse products of AIG member companies and AIG Retirement Services powering your efforts, you can provide a uniquely high level of personalized retirement and financial planning—and make a real difference in the lives of those who deserve your help.

As a member of the Loans team, you will be assisting clients with loans they have requested from their accounts. You will be involved in all aspects of loan processing including: processing loan payments to customers, providing loan applications to clients, applying loan payments to accounts, researching and solving any issues that may occur on the loan, and maintaining all aspects of the loan until it is paid in full. You will have the opportunity to communicate directly other internal departments and Financial Advisors to answer questions regarding loan processing.

Career Path

Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. We provide you with the training and opportunity for development along with a pay for performance culture to earn additional recognition and bonuses.

This is an opportunity to start and grow your career and make an immediate impact in a financial industry that provides its customers with financial security! Get your foot in the door with a growing division at AIG where the right candidates can accelerate and continue to grow.

Your Contribution at AIG
As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.

Maintain high work standards reviewing and processing complex financial documents.
Process all loan requests while maintaining quality and productivity standards.
Handle special projects as assigned. Evaluate and resolve high priority situations utilizing research skills and alternative solutions.
Use positive customer relations skills to communicate accurately, in a detailed and professional manner.
Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency.
Must be able to learn and understand all aspects of loan processing including products and regulations from IRS and group/plan to be able to determine if requests are in good order and able to be completed.

What We Are Looking For

High school diploma and two years of clerical experience. VALIC experience is preferred.
Strong PC skills and the ability to use multiple programs simultaneously.
Demonstrated logical thinking and analytical problem solving skills.
Excellent written and verbal customer service skills.
Proven success in managing and meeting deadlines.
Demonstrated ability to adapt to change to meet the needs of clients and department.
Flexible schedule that allows for overtime with little notice due to processing standards and workload.

What Our Employees Like Most About Working For AIG

Employee atmosphere and people approach
Career path and growth potential
Generous Paid Time Off (AIG recognizes the importance of work life balance)
Generous Benefits Plan: FSA, Life Insurance, Medical, Dental & Vision Coverage
401(k) Retirement Plan: Dollar for dollar matching up to 6% with immediate vesting plus an additional 3% from AIG.
Company opportunities for local charitable and community participation and giving

About AIG

AIG is one of the world’s largest insurance organizations providing protection and financial solution, with a history dating back to 1919. Over 56,000 employees serve customers in more than 80 countries and jurisdictions around the globe. The Life and Retirement business provides Americans with protection, investment and income solutions needed for financial and retirement security.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives