Receptionist

Role summary
The Receptionist is responsible for answering phones, patient scheduling and registration, charge entries,
work queues, payment posting, batch balancing and cash reconciliation and balancing.
Key work output and accountabilities
 Attend to patients / customers / visitors both telephonically and in person in a professional manner
 Screening telephone calls or transferring them to other members of staff
 Handling of basic enquiries and taking messages for staff
 Assist patients to accurately complete appropriate forms and documents for the required
Information
 Capture and records patient medical and personal information on the Hospital system in a
professional, friendly and timeous manner, focusing on patient and visitor’s needs
 Risk profiling clients for affordability in line with the National Credit Act and requirements
 Identify financial risks pro-actively and communicate these to the patient and internal risk chain as
per protocol
 Collect payments according to protocols and prepare financial registers daily, accountable for
receipting functions as per policy
 Responsible for the preparation of the reception area for each working day, and have all front desk
activities fully operation at the start of business hours
 Maintain administrative records to the system and report statistics when required
 Performs general administration duties from time to time
 Directs patients / visitors to wards and Doctors rooms
 Meeting and greeting visitors, and directing them to their meeting or appointment
 Assume responsibility for own personal and professional development
 Keep up to date with Netcare’s evolving policies and procedures
Closing date: 13.02.2023
 Previous medical reception experience
 SAP ISH experience
 Experience dealing with medical aids
 Experience working in an hospital environment preferred
Knowledge
 Computer Literate
 Knowledge of billing procedures
MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them
to facilitate personal development through coaching.
Leading and Managing
Change*
The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a
team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and
taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time
frame.
Customer Focus and Service
Delivery
The capacity to identify and respond to the needs of *internal and
external customers.
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to
Change
Capable of supporting and advocating change initiatives and managing
own reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Values and behaviours
Netcare values At Netcare, our core value is care. We care about the dignity of our
patients and all members of the Netcare family. We care about the
participation of our people and our partners in everything we do. We care
about truth in all our actions. We are passionate about quality care and
professional excellence.
 Care – The basis of our business. The professional, ethical patient care
and services we offer at every level of the organization.
 Truth – The crucial element in building relationships that work.
Open communication with honesty and integrity is essential.
 Dignity – An acknowledgement of the uniqueness of individuals.
A commitment to care with the qualities of respect and
understanding.
 Compassion – We engage everyone with empathy and respond with
acts of compassion in all interactions with our patients and their
families.
 Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to
communicate.
The Netcare way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours, which you will be
accountable to uphold:
 I always greet everyone to show my respect.
 I always wear my name badge to show my identity.
 I am always well-groomed to show my dignity.
 I always practise proper hand hygiene to show my care.
 I always engage to show my compassion.
 I always say thank you to show my appreciation.
 I always embrace diversity to show I am not a racist.
Application process
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Sine.Malunga@netcare.co.za