Supplier Quality Assurance Manager

Job Ref #: YM-314
Industry: Supply Chain
Job Type: Permanent
Positions Available: 1

Responsible to drive all YUM QA&FS standards and programs for our high risk suppliers whilst also ensuring compliance on all other supplier groups across Africa. This includes working with Franchise businesses partners and suppliers across Africa. Ensure compliance with YUM global requirements and local legislation. Overall, this role will also support the Senior QA role where required.

Job Description

Key Responsibilities

• Supplier Approvals, Facility Approvals. This job has recommendation responsibility to QA Senior Manager but will also have some final authority as the lead of SQA on certain suppliers in Africa
• Q&FS non-compliances, Material concession management, Product Recalls, Approval and sign-off of new supplier premises and products, approval of materials in innovation. Market entry readiness from a QA&FS POV
• Processes are somewhat defined but many require new approaches to be solved – so key design work is foreseen

Strategic:

• Define and implement SQA strategies & policies around high risk materials (Cat ABC material) to ensure long term success of the KFC brand
• Setting direction for long term continuous supply of high risk materials
• Align with suppliers on international / local QA&FS requirements and trends
• Strategically manage SQA risk through structured and strategic risk assessment across Africa on Cat A materials

Planning:

• Accountability for compliance with Global SQA requirements
• Attend international QA&FS conference calls
• Take the lead as part of a cross functional team in various QA&FS related projects. Identify QA&FS gaps and draw up action plans to close these
• Support 100% approved supply

Execution:

• Coach, support and train local suppliers on Yum Global QA requirements, with specific focus on building capability in supplier and Franchisee teams. Visit restaurants and suppliers across South Africa
• Manage supplier approval and ongoing performance against Yum audits (Food Safety, Quality Systems, Packaging, Distribution)
• Formulate and drive corrective action plans with suppliers
• Handle requests from suppliers for Alternative Minimum Standards (AMS requests)
• Through execution team, ensure product cuttings are performed on core products as per KFC requirements
• Review of supplier KPIs and drive corrective and preventative control
• Signing off Specifications and Quality Assurance Programs with your suppliers
• Supplier visits/approval of new suppliers/line sign off and new product production sign-off
• Ensure SQA related customer complaints are addressed with feedback. Consolidate and trend level 1 complaints (Foreign objects, alleged food poisoning and allergens)
• Monitor RPC complaints process through Administrator role and ensure trending of data and insights around corrective actions are completed for your Cat ABC suppliers
• Support recall of non-conforming product
• Ensure all your suppliers are loaded on STARnet
• Calibration of auditors to Yum expectations
• Work closely with operations department to finalize CSLs

Job Requirements

Qualifications

• Tertiary qualification in Food Technology/Food Science
• HACCP Programs
• Lead Auditor Programs
• Exposure to global QA&FS programs and principles advantageous

Experience

• A minimum of 6 to 8 years’ experience in QA&FS within the food industry including operational exposure to Quality Control
• Team Leadership and people development experience
• Experience in QSR advantageous

Office vs Remote Work

• Normal working conditions in the office plus regular field trips within SA. Support across Africa will be required based on resource loading

Competencies

• Influencing, collaboration and communication
• Capability development
• Strategic thinking
• Risk assessment
• Business savvy
• People development