Company: Airlink
Department: Ground Operations
Location: Walvis Bay International Airport, Namibia
Job Type: Permanent / Full-Time
Industry: Aviation / Customer Service / Ground Handling
Closing Date: 28 October 2025
Date Posted: 22 October 2025
About Airlink
Airlink is one of Southern Africa’s leading regional airlines, renowned for its commitment to service excellence, safety, and operational reliability. The airline connects more than 45 destinations across Africa and beyond, enabling seamless travel for business and leisure passengers alike.
The Ground Operations Department plays a crucial role in ensuring that every passenger’s journey is handled efficiently and professionally, from check-in to boarding and beyond. As part of this dynamic team, you’ll help maintain Airlink’s reputation for punctuality, customer satisfaction, and world-class service standards.
Discover more exciting career opportunities in aviation on Jobs and Career Opportunities.
Position Overview
Airlink is seeking a Passenger Handling Agent to join its Ground Operations team at Walvis Bay International Airport. The successful candidate will be responsible for the professional handling of passengers and their baggage, ensuring smooth, efficient, and friendly service in accordance with company and regulatory standards.
This position requires a customer-focused, well-organized individual who can operate effectively in a fast-paced airport environment and maintain high standards of communication and service delivery.
Key Responsibilities
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Provide professional assistance to passengers during check-in, boarding, and arrivals.
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Handle passenger baggage and travel documentation in compliance with company procedures.
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Manage ticket sales, flight reservations, and rebookings where required.
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Offer prompt and courteous responses to passenger inquiries and special service requests.
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Ensure all operational activities adhere to safety and security regulations.
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Coordinate closely with flight operations, cabin crew, and airport authorities to maintain schedule integrity.
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Assist passengers with lost baggage, delays, or disruptions in a professional and empathetic manner.
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Maintain Airlink’s customer service excellence standards at all times.
Minimum Requirements
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Grade 12 / Matric Certificate or equivalent – Essential.
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Minimum of 1 year of experience within the Airline Industry – Required.
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Knowledge of airline reservations systems, ticketing, and check-in procedures.
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Excellent communication and interpersonal skills.
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Ability to work shifts, weekends, and public holidays as required by airport operations.
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Professional appearance and customer-oriented attitude.
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Attention to detail and strong problem-solving abilities under pressure.
Core Competencies
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Exceptional customer service orientation and empathy.
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Strong organizational and multitasking abilities.
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Ability to remain calm under pressure while ensuring accuracy.
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Team player with a positive attitude and professional demeanor.
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Sound understanding of aviation safety, ground handling, and baggage control procedures.
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High standard of punctuality, reliability, and communication.
Why Join Airlink
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Join a prestigious regional airline known for operational excellence and career development.
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Be part of a diverse, collaborative team committed to safety and service quality.
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Gain hands-on experience in aviation ground operations and customer service.
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Competitive remuneration and opportunities for career progression within Airlink.
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Work in a fast-paced international airport environment.
How to Apply
Interested candidates can apply directly through the official Airlink careers portal:
👉 Apply Here
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