About the Company
Fidelity Services Group is South Africa’s leading provider of integrated security solutions, known for its national footprint, innovative services, and strong commitment to transformation. As a trusted household name in the industry, Fidelity continues to set the benchmark in both commercial and residential security services. The Fidelity ADT division specifically focuses on providing end-to-end residential and commercial protection through alarm systems, armed response, and guarding services. With a strong focus on customer-centricity and operational excellence, Fidelity is a forward-thinking employer that offers extensive career growth.
Role Overview
The Fidelity ADT branch in Pretoria, Gauteng is actively seeking a dynamic and experienced Branch Manager to lead and oversee the performance and development of all operational, sales, technical, and administrative functions. This is a mid-senior level permanent position ideally suited for an individual with extensive management experience, strong financial acumen, and a firm understanding of the security industry.
The primary purpose of this role is to manage the end-to-end business operations of the branch while ensuring alignment with the company’s strategic goals. The role also emphasizes crime prevention, client engagement, people management, profitability, and continuous performance improvement.
Key Responsibilities
Leadership and Strategy
- Provide strong, motivational leadership to all teams within the branch.
- Promote and communicate the vision, goals, and performance metrics of the branch.
- Make sound, strategic decisions to ensure the long-term success of the branch.
Finance and Planning
- Prepare and submit annual business plans and budgets.
- Maintain accurate forecasting to align with financial goals.
- Manage the branch’s profit and loss (P&L) to ensure sustainability and growth.
- Oversee collections to ensure financial stability of the operation.
Sales Management
- Drive achievement of all branch sales targets.
- Collaborate with Regional Sales Managers for sales forecasting by region.
- Support Sales Consultants to exceed individual targets.
- Address and resolve client complaints to improve client satisfaction.
Dealer and IIP Engagement
- Achieve targeted Dealer and IIP sales metrics.
- Recruit, onboard, and support new Dealers and Independent Installation Partners.
- Integrate these external partners into the branch’s growth strategy.
Operations Oversight
- Ensure optimal planning and production controls across all business functions.
- Manage operational efficiency, productivity, and customer service.
- Oversee all Area Managers and guarantee high standards across operational teams.
- Drive a proactive, community-based service model.
- Personally attend all client visits involving contact crime cases.
Marketing and Customer Perception
- Lead marketing activations and improve customer perception metrics.
- Foster a culture of content creation and social media engagement.
- Implement Over-the-Top (OTT) marketing strategies and measure effectiveness.
Commercial Development
- Regularly evaluate customer needs and feedback for product alignment.
- Maintain strong relationships with clients and sales teams.
- Identify and exploit new product or market opportunities.
People and HR Management
- Oversee HR matters including staff recruitment, coaching, and development.
- Identify training needs and ensure the team evolves with market demands.
- Build and manage effective, high-performance teams.
Business Development and Attrition Control
- Identify and close bulk business and residential guarding opportunities.
- Manage attrition metrics and drive reconnection strategies.
- Mitigate exposure to bad debt and maintain a strong customer retention plan.
Health, Safety, and Compliance
- Uphold health and safety policies.
- Ensure compliance with corporate standards, national legislation, and best practices.
Minimum Requirements
- Post-matric qualification in General Management (advantageous)
- Diploma in Sales, Marketing, or Business Management (advantageous)
- 3+ years of experience in mid-management roles
- Grade B PSIRA Security Certificate (required or must be obtained)
- Proven knowledge of budgeting, forecasting, and profit & loss management
- Previous experience in the security industry is preferred
- Strong computer skills including MS Excel and PowerPoint
Core Competencies
- Leadership and team building
- Strong business acumen and decision-making ability
- Communication and time management skills
- Customer focus and result-driven mindset
- Integrity and ethical leadership
- Ability to manage and measure performance
- Conflict resolution and stakeholder engagement
What Fidelity Services Group Offers
- Competitive compensation package with benefits
- Leadership development in a high-impact role
- Career advancement opportunities in a national organization
- Access to industry-leading resources and infrastructure
- A chance to lead a high-performing team and build lasting community impact
Equal Opportunity Statement
Fidelity Services Group is fully committed to transformation, employment equity, and fair hiring practices. Preference will be given to Historically Disadvantaged South Africans (HDSA) and Black Female Candidates, subject to qualification. The company believes in merit-based progression and creating a culture where human capital is respected as the core of success.
If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.
Application Deadline: 11 August 2025
How to Apply
If you’re a results-driven leader with a solid foundation in operations, finance, and people management, this opportunity at Fidelity ADT Pretoria could be the perfect next step in your career. Apply now and join one of South Africa’s most respected companies in the security sector.
Explore more similar opportunities:
- Fidelity Jobs – Apply Now
- Management Jobs and Senior Roles
- General Worker & Entry-Level to Executive Roles
Take command of your career today. Lead, grow, and protect with Fidelity Services Group.
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