EXECUTIVE HOUSEKEEPER | SUN INTERNATIONAL INTERCONTINENTAL TABLE BAY | CAPE TOWN
Posted: 20 June 2025
Location: Cape Town, Western Cape, South Africa
Company: Sun International – InterContinental Table Bay
Department: Rooms – Housekeeping
Job Type: Permanent
Positions Available: 1
Reference Number: SI-271
Salary: Market Related
ABOUT SUN INTERNATIONAL AND INTERCONTINENTAL TABLE BAY
Sun International is one of Southern Africa’s most prestigious names in luxury hospitality, entertainment, and gaming. With world-renowned hotels and resorts, Sun International delivers premium experiences for both guests and employees.
The InterContinental Table Bay, Cape Town, is an award-winning five-star hotel, providing guests with elegant accommodations and world-class service in one of South Africa’s most iconic locations. To maintain these exceptional standards, we are seeking a highly skilled Executive Housekeeper to oversee and manage all housekeeping operations within the hotel.
ROLE OVERVIEW
The Executive Housekeeper will be responsible for leading the housekeeping department, ensuring immaculate guest rooms, public areas, back-of-house facilities, and specialised hygiene standards are consistently maintained. The role includes managing staff, resources, and vendors to achieve operational excellence, exceptional guest experiences, and compliance with health, safety, and legislative requirements.
This is a senior leadership role for candidates who possess extensive housekeeping management experience in luxury hotel environments and have a passion for delivering exceptional hospitality.
KEY RESPONSIBILITIES
Housekeeping Operations and Standards
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Develop and implement housekeeping strategies aligned with Sun International and InterContinental standards
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Oversee daily housekeeping operations, including guest rooms, public areas, kitchens, back-of-house, and specialised hygiene cleaning
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Conduct regular inspections to ensure all areas meet luxury standards of cleanliness and maintenance
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Ensure high standards for linen, uniforms, operating equipment, and guest amenities
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Oversee pest control activities and compliance with hygiene regulations
Shift and Resource Management
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Manage staff scheduling and shift planning for optimal coverage and operational efficiency
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Conduct shift briefings, reports, and ensure staff adhere to appearance and service standards
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Monitor stock levels and control housekeeping resources effectively
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Address operational challenges and report to senior management as required
Standards Compliance and Governance
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Update and implement Standard Operating Procedures (SOPs) for all housekeeping functions
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Ensure full compliance with health, safety, environmental, and legislative requirements
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Conduct quality assurance inspections in all guest and public areas
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Maintain accurate housekeeping records and reports
Business Partner and Vendor Management
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Manage vendor relationships and service level agreements for outsourced housekeeping and cleaning services
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Participate in procurement processes and contract negotiations
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Monitor contract deliverables, costs, and vendor performance
People Leadership and Development
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Recruit, onboard, and develop housekeeping staff
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Identify and address training needs to ensure skills development and succession planning
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Conduct regular performance reviews, coaching, and disciplinary processes as necessary
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Promote positive staff morale and ensure open communication
Budget and Financial Management
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Develop and manage the housekeeping department budget, including operational and capital expenditures
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Control costs relating to cleaning supplies, linen, uniforms, and staffing
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Monitor and analyse laundry, amenity, and supply costs to maintain efficiency
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Maintain stock control procedures and manage inventory levels
Guest Experience and Relationship Building
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Ensure exceptional guest interactions through attentive, courteous, and professional service
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Handle escalated guest complaints, special requests, and VIP requirements
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Develop relationships with repeat guests to personalise service and build loyalty
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Oversee special turndown services and room preparations for VIP guests
QUALIFICATIONS AND EXPERIENCE REQUIRED
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Grade 12 / Matric is essential
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3-Year Hotel School Diploma or equivalent National Qualification (Diploma level)
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Minimum 7 years of housekeeping experience, with at least 3 years in an Assistant Executive Housekeeper role
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Previous housekeeping experience in a luxury hotel environment is essential
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Proven ability to manage large teams and complex housekeeping operations
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Willingness to work shifts, weekends, and public holidays to meet operational requirements
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Physically capable of performing housekeeping tasks and moving equipment
SKILLS AND KNOWLEDGE REQUIRED
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In-depth knowledge of housekeeping industry standards (HACCP, FCS)
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Expertise in cleaning techniques, specialised hygiene, and product standards
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Strong knowledge of housekeeping tools, equipment, chemicals, and cleaning methodologies
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Quality assurance and contract management experience
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Financial acumen and budget management skills
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Computer literacy in MS Office and Opera system
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Excellent written and verbal communication skills
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Strong leadership, team management, and coaching abilities
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Knowledge of health, safety, and environmental legislation
EMPLOYMENT EQUITY AND PREFERENCE
Sun International is committed to achieving transformation and employment equity in line with the Employment Equity Act, No. 55 of 1998, and internal recruitment policies. Preference will be given to suitably qualified candidates from designated groups, as well as employees aligned with the hotel’s employment equity plans.
HOW TO APPLY
Qualified and experienced individuals who meet the above requirements are invited to apply. Only shortlisted candidates will be contacted.
EXPLORE MORE HIGH-INCOME HOSPITALITY MANAGEMENT OPPORTUNITIES
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