Customer Refresh Project Supervisor – ABSA Bank | Hybrid Role in Quatre Bornes
Company: Absa Group
Location: Quatre Bornes, Mauritius (Hybrid Work Environment)
Date Posted: 27 May 2025
Requisition ID: R-15971429
Contract Type: Full-Time
Application Closing Date: 30 May 2025
About the Company
Absa Group Limited is one of Africa’s largest diversified financial services groups, offering an extensive range of retail, business, corporate, and investment banking solutions. With a presence in 12 African countries and backed by over 100 years of experience, Absa continues to be a powerhouse in transforming financial services and empowering economic development across the continent.
At Absa, employees are more than just team members—they are key contributors in building the future of finance on the African continent. With global capabilities and a deep local presence, the bank is well-positioned to serve both local communities and international clients.
Role Overview
The Customer Refresh Project Supervisor will be responsible for overseeing the execution of customer due diligence refresh projects in compliance with internal risk frameworks and regulatory requirements. This hybrid role combines on-site work in Quatre Bornes with remote collaboration, providing the flexibility to operate within a modern work culture while leading a highly visible and mission-critical project.
The successful candidate will drive operational excellence, ensure compliance with Know Your Customer (KYC) policies, and work closely with cross-functional teams to achieve set objectives within strict timelines. This position is an excellent opportunity for professionals with a strong background in project supervision, customer data verification, and business process optimization.
Key Responsibilities
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Supervise daily operations and execution of the Customer Refresh Project in alignment with business objectives and regulatory compliance
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Ensure timely and accurate refresh of customer profiles in accordance with AML/CFT policies and procedures
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Collaborate with project teams, compliance officers, and operations managers to streamline workflows and remove bottlenecks
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Monitor progress and prepare detailed reports on the status of the project, highlighting areas of risk or concern
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Escalate complex issues and provide resolution strategies to ensure seamless execution
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Support quality assurance processes, ensuring data integrity and regulatory accuracy in documentation
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Provide leadership, training, and mentoring to project team members
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Coordinate with IT and digital transformation departments to leverage automation tools where possible
Qualifications and Experience
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A Higher Certificate or Advanced National Certificate in Business, Commerce, or Management Studies is required
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At least 3–5 years of experience in financial services, banking, or project management roles
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Proven expertise in customer due diligence (CDD), KYC, and AML procedures
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Excellent project coordination and stakeholder engagement skills
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Strong analytical and problem-solving abilities
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Familiarity with regulatory frameworks in Mauritius and broader African financial services environment is an advantage
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Proficient in Microsoft Office tools and project management software
What the Company Offers
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A dynamic hybrid working environment with access to a collaborative and supportive team
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Opportunities to work on strategic and high-impact initiatives within the financial services industry
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Career growth through access to My Career Development Portal, where employees can unlock guidance, tools, and mentoring
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Competitive compensation and a performance-driven culture focused on results and innovation
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A chance to be part of an organization driving Africa’s future through technology and inclusive finance
Equal Opportunity Statement
Absa is an equal opportunity employer. The organization is committed to creating an inclusive work environment that supports diversity, equality, and respect for all individuals. All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, or background.
How to Apply
Interested candidates should submit their applications through the official Absa careers portal before the closing date of 30 May 2025. Ensure your CV highlights experience relevant to customer refresh or regulatory project supervision in a banking or financial services environment.
Note: Due to the urgency of this project, interviews may begin before the closing date, and the role may be filled earlier. Early applications are strongly encouraged.
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