Customer Service Consultant: Order Entry | Smollan – JHB North, South Africa
Job Title: Customer Service Consultant: Order Entry
Company: Smollan
Location: JHB North, South Africa
Job Category: Call Centre
Contract Type: Fixed-Term Contract
Positions Available: 2
Posting Date: 14 May 2025
Requisition ID: SM-6532
Application Closing Date: Not specified
About the Company
Smollan is a globally recognized retail solutions company that delivers growth for clients by driving visibility, availability, and activation at the point of purchase. With a presence in over 60 countries and a strong focus on innovation, diversity, and creating an inclusive workplace culture, Smollan fosters a people-first environment. At Smollan, team members are supported, empowered, and inspired to excel and make a measurable impact through service excellence and operational effectiveness.
Role Overview
Smollan is seeking two dynamic and detail-oriented Customer Service Consultants: Order Entry to join its team in JHB North. This role is ideal for individuals who are passionate about customer service, administration, and working in a fast-paced call centre environment. As a Customer Service Consultant, you will be responsible for processing orders, supporting stakeholders, and ensuring high standards of client satisfaction.
Key Responsibilities
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Provide exceptional service and support to both internal and external clients
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Manage and process customer orders efficiently and accurately
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Engage with stakeholders to ensure seamless communication and issue resolution
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Maintain up-to-date records within company systems and CRM platforms
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Deliver timely administrative support aligned with business objectives
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Identify and escalate any order-related issues to ensure timely resolution
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Collaborate with cross-functional teams to enhance customer satisfaction
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Uphold company service level agreements and compliance standards
Qualifications and Experience
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Matric / NQF Level 4 (Grade 12) is essential
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1 to 2 years of experience in a call centre, customer service, or administrative role
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A tertiary qualification will be considered an added advantage
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Strong attention to detail and ability to accurately input data
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Excellent verbal and written communication skills
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Computer literacy with proficiency in MS Office Suite
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Ability to handle pressure and manage stressful situations effectively
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Good time management and strong organizational skills
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Demonstrated punctuality and professionalism
What Smollan Offers
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A dynamic and inclusive work environment
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Opportunities to work with diverse teams and global brands
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Growth and development opportunities through on-the-job learning
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Exposure to leading retail and sales technology platforms
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Culture that encourages innovation, accountability, and continuous improvement
Equal Opportunity Statement
Smollan is committed to creating a workplace that embraces diversity and inclusion. As an equal opportunity employer, the company celebrates individuality and believes that the strength of the team lies in its diversity. Qualified candidates from underrepresented groups are encouraged to apply.
How to Apply
If you are interested in this opportunity and meet the requirements, you can apply through Smollan’s official careers portal or check out more roles in administration and customer service on Jobs and Career Opportunities South Africa.
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