Job Title: End Controller (External Applications Only)
Location: Upington, South Africa
Division: OPS 7 DIV 25 – UPINGTON
Job Description:
The End Controller is responsible for ensuring that all relevant documentation for transactions is checked and recorded when stock or fixed assets leave the store, or when customers return stock. This position requires attention to detail and the ability to work under pressure, ensuring compliance with security and customer service standards.
Key Responsibilities:
Security:
- Ensure that no goods leave the store without the relevant documentation.
- Verify that the documentation is complete, with the correct date, time, sequence, and signature.
- Record customer returns correctly in the End Controller book and obtain authorization.
- Maintain security by ensuring exit/entry doors and loading/unloading shutter doors are closed when not in use.
- Report suspicious behavior or vehicles to management.
- Conduct random searches on employees when they leave the store.
- Ensure backup employees are available for your area of responsibility during shift changes, breaks, and lunch.
Customer Service:
- Provide fast, friendly, and efficient service to customers when checking in and out of goods.
- Direct customers to the appropriate person if they require further assistance.
Ready for Business:
- Adhere to the company’s “Ready for Business” standards.
Drive for Results:
- Achieve set targets and meet company standards.
- Deliver quality work and ensure commitments are met.
Problem Solving:
- Identify problems and resolve them efficiently, seeking root causes.
- Escalate unresolved issues when necessary, using available information and resources.
Decision Making:
- Make decisions within company policies and timeframes.
- Consider the consequences of decisions in your area of responsibility.
- Implement decisions based on company processes and policies.
Planning:
- Plan tasks within the framework of operational and departmental procedures.
Handling Pressure:
- Maintain composure under pressure and manage workload effectively.
Communication:
- Exhibit courtesy and effectiveness in day-to-day communication with customers, suppliers, and colleagues.
- Ensure that relevant information is shared with the appropriate stakeholders.
Requirements:
- Minimum Grade 12 with at least 1 year of work-related experience, or 2 years of relevant work experience.
- Strong numeric skills and attention to detail.
- Must be literate and able to communicate in English and the dominant local language.
- Must be willing to work shifts, weekends, and public holidays.
- Ability to work under pressure.
This position is ideal for candidates who are detail-oriented, proactive, and capable of managing security and customer service processes in a busy retail environment. Apply now to join the team in Upington!
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