Department Manager

Job Title: Department Manager – CRM

Company: Leroy Merlin
Location: Centurion, South Africa
Reference Number: CENT47
Industry: Retail
Job Type: Permanent
Positions Available: 3
Closing Date: 17/01/2025

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Job Purpose

The Department Manager for Customer Relations (CRM) will be responsible for ensuring exceptional customer service and managing a team of Customer Assistants. The role includes contributing to the overall department results, managing daily sales and customer relations, and developing the team to meet strategic business objectives.

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Main Responsibilities

• Lead and support a team of Customer Assistants.
• Contribute to collective team performance and ensure communication within the team.
• Develop the team to align with strategic business objectives.
• Manage day-to-day sales and customer relations.
• Build and implement the Business Action Plan for the department.
• Introduce efficiency and improvement measures to optimize returns and stakeholder value.
• Ensure customer promises are met in day-to-day operations.
• Coordinate and contribute to in-store sales activities.
• Foster quality customer relationships, both internally and externally.
• Assume leadership in the absence of the Head of Department (HOD).
• Ensure the store has optimal staffing to deliver excellent customer service.
• Train and develop staff members to ensure quality service and productivity.

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Job Requirements

• Minimum Qualification: Matric or NQF4 Equivalent
• Preferred Qualification: Relevant tertiary qualification
• Experience: Previous retail experience at a junior management level
• Skills:
  • Excellent interpersonal skills
  • Team-building and teamwork abilities
  • Strong customer service skills
  • Self-confidence and a hands-on leadership style
  • Customer-centric approach
  • Sense of responsibility and accountability
  • Analytical and assertive, willing to challenge the status quo

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This position is ideal for someone with leadership potential, a passion for customer service, and a strong commitment to team development in a retail environment.

 

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