Cashier (Fixed Term) – Corkwood Square

Job Title: Cashier (Fixed Term)
Company: Dis-Chem Pharmacies Limited
Location: Corkwood Square, Kariega/Uitenhage, Eastern Cape
Employment Type: Fixed-Term Contract
Posted: 22 October 2024
Application Closing Date: 12 November 2024

Dis-Chem Pharmacies, one of South Africa’s leading health and beauty retail chains, is currently seeking a qualified Cashier for a fixed-term position at our Corkwood Square location in Kariega/Uitenhage. The selected candidate will play a vital role in ensuring customer satisfaction through professional and efficient point-of-sale operations. This is a fantastic opportunity for individuals eager to gain retail experience and be part of a dynamic team dedicated to high service standards.

Position Overview

As a Cashier, you will be responsible for processing customer purchases while adhering to Dis-Chem’s policies and protocols. Your role will be instrumental in creating a positive shopping experience for customers by providing quick, accurate, and friendly service. Your primary duties will include handling transactions, safeguarding cash flow, and assisting customers with queries.

Key Responsibilities

Customer Interaction and Service Delivery

• Uphold Dis-Chem’s service standards, ensuring that each customer receives prompt and courteous service.
• Build a professional rapport with customers, creating a friendly shopping environment and resolving any queries with empathy and attentiveness.
• Address customer feedback, including compliments and complaints, by escalating relevant information to the Frontline Supervisor or store management.
• Stay informed about current promotions and sales, offering customers up-to-date information to enhance their shopping experience.

Transaction Management and Cash Handling

• Operate the point-of-sale system proficiently, ensuring that all transactions are processed accurately and in accordance with Dis-Chem’s standard operating procedures.
• Ensure accurate cash handling, recording transactions meticulously, and managing cash flow responsibly.
• Transact all purchases, processing payments through various methods such as cash, cards, vouchers, and loyalty points from accelerator partners like Discovery Health Care, Momentum Multiply, ABSA Rewards, and eBucks.
• Place cash in the drop safe as per protocol and maintain confidentiality over cash handling practices, limiting access to yourself.
• Authorize line voids, refunds, and price changes with supervisor approval to ensure consistency and prevent unauthorized adjustments.
• Maintain a secure till area, ensuring that all money is safely stored and that outgoing merchandise is appropriately scanned and accounted for.

Inventory and Stock Management Support

• Facilitate the exchange of merchandise, and manage returns as per store policy, ensuring that customer interactions are handled smoothly and fairly.
• Assist customers with locating products, answering questions regarding merchandise, and providing general guidance as needed to ensure they find what they are looking for.

Security and Confidentiality

• Remain vigilant for any unusual behavior and report suspicious activities to management, contributing to a safe environment for both customers and staff.
• Safeguard your access credentials, ensuring that only you use your designated codes and passwords, which should be changed regularly for security.

Essential Qualifications and Skills

Minimum Requirements

To be eligible for this Cashier role at Dis-Chem, candidates should meet the following requirements:

• Matric Certificate (Grade 12).
• Minimum of six months’ experience in cashier or till operations, ideally within a retail setting.
• Proficiency in MS Office and basic computer skills necessary for operating Dis-Chem’s point-of-sale system.
• Strong numerical skills to handle cash transactions, make calculations accurately, and minimize discrepancies.
• Excellent command of the English language for clear verbal and written communication with customers and colleagues.
• Basic knowledge of customer service principles, demonstrating a welcoming and proactive approach toward assisting customers.
• Flexibility to work retail hours, including weekends, holidays, and extended hours if required.

Core Competencies and Skills

Essential Skills and Qualities

• A thorough understanding of cash register operations, cash drawer management, and processing payments.
• Diligence and attention to detail, ensuring all transactions are accurate to prevent errors and enhance efficiency.
• A presentable and professional demeanor that reflects the Dis-Chem brand and creates a positive first impression on customers.
• Social awareness and the ability to interact well with customers from diverse backgrounds.
• Reliability and honesty in cash handling, and the capability to adhere to security protocols for handling sensitive information.
• Efficiency in managing transactions, particularly during busy hours, to reduce customer wait times.

Advantageous Skills

• Proficiency in an additional language would be advantageous, enhancing communication with a broader range of customers and improving service quality.

Special Conditions of Employment

• Willingness to work within a retail environment, which may include weekends, evenings, and public holidays.
• Reliable means of transport or proximity to the store to ensure punctuality.
• A clean credit and criminal record is required for this position.
• South African citizenship is essential to comply with company hiring policies.

Remuneration and Benefits

Dis-Chem Pharmacies offers a competitive, market-related salary for this fixed-term Cashier position. Working at Dis-Chem provides employees with valuable retail experience and access to a structured environment that prioritizes growth, employee development, and inclusivity.

Employment Equity and Application Process

Dis-Chem Pharmacies is committed to fair and inclusive hiring practices and encourages applications from designated groups, including persons with disabilities, as part of our Employment Equity Plan. The company aims to provide equal employment opportunities and supports a diverse workforce aligned with our Transformation Strategy.

Please Note: Only successful applicants will be contacted within two weeks of the application closing date. If you do not receive communication by that time, kindly consider your application unsuccessful.

Application Deadline: Interested candidates are encouraged to apply by 12 November 2024.

This role is an exciting opportunity to join a respected name in South African retail and be part of a team dedicated to excellence. Apply today to become part of Dis-Chem and make a positive impact on the Corkwood Square community.