Area Manager – Fidelity Services Group

Area Manager – Fidelity Services Group

Location: Johannesburg, Gauteng
Job Type: Permanent
Posted: 08 October 2024
Closing Date: 08 November 2024

Fidelity Services Group, a leader in Security and Investigations, is looking for an experienced Area Manager to oversee operations and manage Operations Managers across multiple regions. This role involves client liaison, HR/IR management, fleet management, cost control, and security officer deployment, ensuring that all site security requirements and client needs are met with professionalism.

Key Responsibilities:

• Client Relationship Management: Maintain strong relationships with clients, ensuring security services meet contractual obligations.
• Operations Management: Oversee site security and ensure that Security Officers comply with client requirements.
• Service Evaluation: Continuously assess the quality of services provided and suggest improvements to meet client expectations.
• Security Staff Supervision: Ensure the team’s performance meets required standards and address any HR-related issues.
• Investigations and Reporting: Lead investigations of incidents and ensure accurate reporting.
• Administration: Manage various administrative tasks, ensuring timely submission of employment forms and incident reports.
• Compliance with ISO 9001: Ensure full compliance with ISO 9001:2008 Quality Management System standards.
• Fleet Management: Oversee vehicle fleet management to ensure operational efficiency.

Minimum Requirements:

• Grade 12/Matric Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with reliable transport.
• At least 10 years of experience in the security industry, with 5 years in Operational Security Management.
• Strong working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is essential.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• No criminal record or pending cases.
• Excellent planning, administrative, client liaison, and interpersonal skills.
• Strong leadership and organizational skills.
• Knowledge of ISO 9001:2008 Quality Management System requirements.

Core Competencies:

• Leadership & Self-Development: A proactive leader with strong goal-setting and organizational skills.
• Critical Thinking & Analytical Skills: Ability to evaluate services and make informed recommendations.
• Change Management: Expertise in managing and driving operational change.
• Customer Focus: Maintain a strong focus on customer satisfaction and service quality.
• Teamwork: Foster a collaborative environment, driving results while supporting team development.

Personal Attributes:

• Assertiveness and initiative with a strong leadership presence.
• Presentable, professional demeanor with excellent communication skills.
• High emotional intelligence and the ability to manage confidential matters.

Remuneration:

Market-related salary with opportunities for professional development and growth.

Additional Information:

Preference will be given to historically disadvantaged candidates, with a focus on Black Female Candidates, in alignment with Fidelity’s transformation policy.

Fidelity Services Group is committed to equal employment opportunities and supports fair business practices that prioritize the continuous development of our human capital.

Application Process:
If you have not been contacted within 10 working days of the closing date, please consider your application unsuccessful.

 

apply here