Rental Agent – Full-Time Position

Rental Agent – Full-Time Position
Location: Bloemfontein, Free State

Purpose of the Job
As a Rental Agent, your primary responsibility will be to maintain branch administration, manage contracts using Embrace from opening to closing, and submit them for invoicing. You’ll also establish strong customer relationships and assist with Express operations.

Key Responsibilities

Vehicle Delivery and Collections

• Issue a contract for each hire and ensure it is completed in full, including customer details, order number, and contact information.
• Fill out vehicle and driver information on the contract.
• Prepare vehicles the day before the hire or well in advance, ensuring they leave the yard within 15 minutes of receiving an order.
• Deliver and collect vehicles on time, completing collection slips for each collection and attaching them to contracts for invoicing purposes.

Fleet Control

• Update the fleet status report daily.
• Monitor COF and service information daily.
• Complete tracking route sheets daily and keep an eye on vehicles that have not returned from the workshop.

Vehicle Breakdowns and Fleet Maintenance

• Report breakdowns to the Rental Agent and obtain full details.
• Coordinate with the Fleet Manager/Fleet Controller for workshop bookings to attend to breakdowns.
• Manage fleet reports (e.g., ODO app) to ensure all vehicles receive timely services and COFs.

Credit Card Rentals

• Confirm bookings by contacting customers upon receiving DA from the call center.
• Arrange for collection and meet customers at the value entrance.
• Issue contracts for each hire, attaching DA for invoicing purposes, and complete vehicle checklists.

Customer Requirements

• Respond promptly to customer requests and breakdowns.
• Ensure vehicles are reliable, clean, and in good condition, completing checklists before delivery.
• Handle customer queries, authorisation codes, and arrange account numbers with debtors.
• Set up sub-accounts for branches as needed.

Reports

• Generate various reports, including fuel reports (Micro Alert), tracking reports, e-toll reports, turndowns, recoveries, R/A capture report, and daily invoice reports.
• Maintain a credit synopsis for management review.

General Requirements

• Answer calls within 3 minutes in a helpful and professional manner.
• Perform general duties as required by the Operations Manager.
• Maintain a clean and orderly branch and yard, keeping desks free of paperwork and clutter.
• Ensure compliance with health and safety requirements as mandated by the Operations Manager.
• Receive and dispatch express freight and maintain POD operations daily as needed.

Minimum Requirements

• Grade 12 (Matric) certification.
• A minimum of 3 years of experience in a similar role.

If you are a motivated individual with a strong work ethic and a passion for customer service, we invite you to apply for this exciting opportunity!

Keywords: rental agent jobs, vehicle rental management, fleet management, customer service positions, Bloemfontein jobs, express operations, contract management, vehicle delivery, fleet maintenance jobs, hiring and rental contracts, vehicle checklists, transport industry careers.