Billing Support Specialist

Position: Billing Support Specialist
Location: Remote (Portugal)
Department: Customer Experience – 10007 – Billing Support / Full Time / Remote

About Aircall:

Aircall provides accessible, transparent communication technology for 18,000+ customers. Our culture values every voice, and we’re backed by over $220 million in investments since 2015. We welcome diverse backgrounds and experiences, encouraging everyone to be part of the conversation.

About the Team:

The Billing Support team is part of the Customer Support & Experience department, working alongside Product Support and Porting Support. This team focuses on resolving billing and payment-related inquiries while maintaining high levels of customer satisfaction.

What You’ll Do:

• Assist customers in resolving billing and payment inquiries, such as receipts, credit notes, and payment processing.
• Support customer-facing teams with invoicing, subscriptions, and payment management.
• Maintain accurate account balances.
• Partner with Accounts Receivable and Cash Collection teams.
• Provide a world-class billing support experience to customers.
• Develop in-depth knowledge of Aircall billing and payment processes.

What You’ll Bring:

• Minimum of 1 year of experience in SaaS B2B customer support or related experience.
• Proficiency in English and French (German is a plus).
• Experience with ticketing tools like Netsuite.
• Ability to explain technical billing concepts to customers.
• Strong problem-solving skills and curiosity to address complex inquiries.
• Strong time management and work prioritization skills.
• Empathetic approach to customer interactions.
• Ability to work across multiple communication platforms.
• Willingness to collaborate in a multilingual and international remote setting.

Why Join Aircall?

• Growth Opportunities: Join at a key stage of growth.
• Work-Life Balance: We value our people and their well-being.
• Learning Environment: Entrepreneurial and supportive culture.
• Diversity: Work with 45+ nationalities.
• Benefits: Competitive salary, health coverage, lunch, commute, and sports perks.

Diversity, Equity & Inclusion:

Aircall actively promotes diversity, equity, and inclusion, ensuring everyone feels valued and has equal opportunities to grow. We recognize that we have ongoing work to do and are committed to keeping the conversation open.

Note: This position requires permanent residency and location in Portugal.

 

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