Service Advisor – Renault Melrose

Service Advisor – Renault Melrose

Closing Date: 2024/10/09
Reference Number: MOT240930-18
Job Type: Permanent
Location: Johannesburg, Gauteng, South Africa

Company Overview:
Join Renault Melrose as a Service Advisor and play a vital role in enhancing customer satisfaction during the vehicle service process. This position offers a unique opportunity to work in a dynamic environment while providing exceptional service to our valued clients.

Job Purpose:

The Service Advisor will deliver comprehensive support services to customers throughout the entire vehicle service process, ensuring effective communication, timely feedback, and diligent follow-ups while adhering to all administrative requirements.

Key Responsibilities:

1. Process Compliance:

• Ensure adherence to legal compliance including FICA regulation, POPI Act, and Consumer Protection Act (CPA).
• Maintain accurate administration of invoices, refunds, payments, and other relevant documentation to uphold high standards.

2. Customer Relations:

• Foster a customer-centric culture by delivering services that meet or exceed client expectations.
• Maintain a customer database, providing ongoing communication regarding service details, feedback, and addressing any concerns.

3. Operational Efficiency:

• Execute work activities effectively to maximize efficiency and minimize delays.
• Identify and implement known solutions to operational challenges, escalating unresolved issues when necessary.

4. Vehicle Service Management:

• Greet customers upon vehicle arrival for service, identify concerns, and relay information to technicians.
• Monitor service turnaround times and quality standards to ensure compliance with company objectives and enhance customer satisfaction.

5. Continuous Learning:

• Attend training initiatives to improve work quality and personal skills.
• Embody and promote the company’s core values.

Qualifications and Experience:

• Minimum Qualification: Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04.
• Experience: 2-3 years in a similar service advisor role within the automotive industry.

Skills and Personal Attributes:

• Computer Literacy: Proficient in relevant software applications.
• Knowledge of Industry Regulations: Familiarity with industry legislative compliance and OEM standards.
• Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and stakeholders.

 

apply here