Senior Store Manager

Vacancy Details: Senior Store Manager – Mitchells Plain Westgate (Cape Town)
Company: Pedros
Location: Mitchells Plain, Western Cape
Job Type: Permanent
Posted Date: 23 September 2024

Job Description:

Duties and Responsibilities:

• Oversee overall operations of the restaurant/take-away.
• Ensure food quality standards and PEDROS Standard Operating Procedures are maintained.
• Manage stock control, purchasing, and ordering.
• Handle customer complaints and ensure high customer service levels.
• Maximize profitability by meeting sales and gross profit (GP%) targets, while motivating staff.
• Manage staff, including disciplinary actions and scheduling work rosters.
• Collaborate with the team to drive the restaurant forward.
• Ensure compliance with health and safety regulations.
• Oversee daily opening and closing procedures at the store.
• Implement marketing activities, promotions, and incentive programs at the store.
• Manage customer relations, addressing complaints within required timeframes.
• People management, including staff training and development, and conducting structured staff meetings.
• Oversee recruitment, selection, training, and monitoring of staff to boost productivity and profitability.
• Conduct performance evaluations of staff.

Requirements:

• Minimum of 3 years’ experience in the restaurant or fast-food service industry.
• Experience and knowledge of GAAP systems (Advantageous).
• Strong management and organizational skills.
• Excellent customer service and verbal communication abilities.
• Good problem-solving skills.

Job Functional Area: Management
Industry: Restaurants
Division: Stores

This role requires a hands-on leader with a passion for the fast-food industry, ensuring smooth operations while driving growth and customer satisfaction.

 

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