Operations Manager

Position: Operations Manager
Department: Operations
Location: Polokwane, Limpopo, South Africa
Employment Type: Fixed Term (12 months)
Closing Date: 29 September 2024
Reference Number: SER240919-1

Job Context:

Servest (Pty) Ltd, a leading Facilities Management Company, is offering a fixed-term (12 months) opportunity for an Operations Manager in its Cleaning Division. The position is based in Polokwane, reporting to the Branch Manager.

Minimum Requirements:

• Grade 12 certificate.
• 3 to 5 years’ experience in the cleaning industry.
• Clear criminal record.
• Valid driver’s license and reliable vehicle.
• Qualification in Operations or Business Management.
• Proficiency in MS Office (Outlook, Word, Excel).
• Strong interpersonal, communication, and leadership skills.
• Proven ability to enhance productivity through effective team collaboration.
• Experience in managing human resources (recruitment, training, performance management, staff welfare, health and safety).

Duties & Responsibilities:

Customer Service Intelligence (CSI):

• Develop and maintain systems to ensure adherence to client service level agreements (SLAs).
• Ensure efficient CSI, providing accurate, real-time, and valuable information to clients.
• Build and maintain relationships with key client contacts, including account managers.
• Establish and monitor cleaning plans for each building, ensuring alignment with SLAs.
• Conduct site visits to allocated locations, reporting on activities, results, and providing recommendations.

Operations & Resource Management:

• Oversee delivery and management of cleaning chemicals, consumables, and site equipment.
• Lead the start-up process for new contracts, including recruitment, induction, and creation of work schedules.
• Manage company assets and ensure compliance with insurance requirements.
• Control area performance, ensuring targets and budgets are met in line with policies and standards.
• Oversee direct expenses, overheads, and all factors impacting profitability in the area.
• Achieve monthly revenue targets and maintain customer satisfaction, while identifying opportunities for up-selling existing contracts.

Team & Human Resources Management:

• Recruit, train, evaluate, and motivate staff to ensure effective operations.
• Manage industrial relations within the area.
• Oversee staff scheduling, including time and attendance, leave, and overtime.
• Implement cleaner work schedules and regularly evaluate performance.

Compliance & Reporting:

• Adhere to company policies, procedures, and Servest Group values.
• Ensure continuous compliance with health, safety, and quality standards.

This role provides a great opportunity for an experienced operations professional to drive client satisfaction and business growth within the Servest Cleaning Division in Polokwane.

 

apply here